To recover your password in the Ejari system, you must visit the ‘forgot password’ page, and follow the steps there.

You can view the help page (guide to using the Ejari system) on the main page of the Ejari system.

This can be done through the Noqodi wallet via Al Ansari Exchange or by a bank transfer to the any Noqodi account with affiliated banks.

https://www.noqodi.com/emarapayGateway/jsf/enquiry/emarapay.do?language=en

No, the management contract must first be approved by the rental auditors before the Ejari contract is prepared.

After registering the Ejari contract in the Ejari system and validating the submitted data, the Ejari contract would be activated to be printed and signed.

No, submitting a property rental approval application can be done through the Ejari system, and the application will be approved or rejected by rent auditors.

No, the property must be registered and approved for rent by rental auditors.

Creating an Ejari user account is free of charge.

All contracts on the Ejari system exist as PDFs.

Owners, real estate companies, owners’ representatives, or holding companies.

Alternatively, through the real estate services trustee centres and in the presence of one of the owning parties, an owner or a tenant, or whoever is acting on their behalf under an official power of attorney, may have Ejari contracts registered through them.

1. Registration mechanism to obtain the validity of the Ejari system (in English):

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registration_in_Ejari_EN.pdf

1. Registration mechanism to obtain the validity of the Ejari system (in Arabic):

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registration_in_Ejari_AR.pdf

1. Mechanism of linking Trakheesi and Ejari according to the activity:

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registering_Ejari_from_Trakheesi.pdf

Owners, real estate companies, owners’ representatives, or holding companies.

Alternatively, through the real estate services trustee centres and in the presence of one of the owning parties, an owner or a tenant, or whoever is acting on their behalf under an official power of attorney, may have Ejari contracts registered through them.

1. Registration mechanism to obtain the validity of the Ejari system (in English):

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registration_in_Ejari_EN.pdf

1. Registration mechanism to obtain the validity of the Ejari system (in Arabic):

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registration_in_Ejari_AR.pdf

1. Mechanism of linking Trakheesi and Ejari according to the activity:

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registering_Ejari_from_Trakheesi.pdf

Tenancy Contract Registration System (Ejari).

There is a unified Ejari contract that includes all the data required for registration, as well as sample clauses and the possibility to add special conditions. A copy of the unified contract can be obtained through the Ejari website.

This can be done by visiting Dubai Land Department's website www.dubailand.gov.ae, clicking on e-services, selecting the rental increase calculator, and then entering the Ejari contract data to find out the percentage of the increase in the rental value.

The rental index is indicative and is not mandatory for the new lease. It is considered mandatory when the contracting parties are in conflict with regard to determining the rates of rental increase when renewing contracts.

After registering in the Trakheesi system of the real estate company for the following activities:

• Real estate supervision services.
• Private real estate rental services.
• Services for renting and managing third-party properties.

You will receive an e-mail containing the Ejari username and password.

The mechanism of linking Trakheesi and Ejari by activity:

https://ejari.dubailand.gov.ae/PublicPages/PDF/Steps_for_registering_Ejari_from_Trakheesi.pdf

• Users registered in the Ejari system.
• Real estate services trustee centres.
• The smart application (Dubai REST).

The Dubai REST app helps tenants and landlords submit Ejari management requests, including registration, renewals, and cancellations.

The application can be downloaded from the App Store or Google Play by searching for Dubai REST on iOS or Android devices. Upon launching the application, a list of preferred services will appear, and users would be able to specify the activity, whether they are owners, tenants, one of the companies working in the field of evaluation, brokerages, etc.

The application can be accessed either through the Emirates ID card number, title deed, phone number, or even the Emirates permit. If you have not previously registered in the system, you will be asked to select your sign-in method after which an OTP (one-time password) will be sent to you via your mobile phone to verify your identity. Once received, the user is asked to enter the password to complete the requested operation.

All of these required operations may be performed through the Dubai REST application. To gain access to these services easily, you must download the application from the App Store or Google Play by searching for Dubai REST on iOS or Android devices.

The application enables tenants and landlords to submit requests to manage Ejari contracts, including registration, renewal, and cancellation of contracts. The process of entering the ID or mobile phone number should completed to obtain the verification number via text message to perform the required services, whether the user is the owner or the tenant.

Owners must update their data and log into the app to manage their properties. Owners are also required to use the Ejari system (https://ejari.gov.ae/) to register and manage their Ejari contracts via the below registration link:

https://ejari.gov.ae/RegistrationForms/OwnerRegistrationRequest.aspx

If the owner is not in the UAE, the owner can appoint a representative from the management company to contract on their behalf. The owner can also resort to the Dubai REST application, provided that the contact information registered in DLD’s system is correct and up to date.

Yes, it is possible to apply for a residence permit for the property at the Cube Centre of Real Estate Promotion and Investment Management sector at Dubai Land Department, so long as the value of the property exceeds AED 1 million.

It is a service centre where all property residencies are issued, including printing requests, medical examinations, health insurances, and procedures for the General Directorate of Residency and Foreigners Affairs – Dubai.

There are two types of real estate residencies: a three-year residency on a property whose value is AED 1 million or more, and a five-year residency on a property whose value exceeds AED 5 million or exceeds AED 2 million for retirees over 55.

• A copy of the title deed.
• A copy of the passport with the country entry stamp.
• A certificate of good conduct from the General Department of Criminal Investigation (it may be submitted through the Dubai Police website if an ID card is available).
• If the property is mortgaged, a No Objection Certificate (in Arabic) can be utilized to issue a residence permit on a property from the bank, accompanied by a sealed statement of the mortgage account.
• Fees amount to AED 16,000 every three years.

• A copy of the title deed.
• A copy of the passport.
• A passport photo.
• A copy of the current residency or visa.
• The fee is AED 2,515 every five years.

• A minimum property value of AED 5 million (fully paid, not mortgaged) (more than one property can be accepted) under the applicant's name.
• The person must be in the UAE.

• Taking a medical fitness test.
• Temporarily suspending or cancelling the family residency.
• Cancelling the applicant’s visa.
• Issuing of a residency and Emirates ID (for five years).
• Lifting the temporary suspension of the family residency.

• Medical examination (VIP) AED 753.
• Emirates ID (five years) - AED 572.50.
• Residency issuing (five years) - AED 888.75.
• Administrative fee - AED 100.

Total fees – AED 2,314.25

Opening a sponsorship file for the family – AED 318.75

Note: The fee does not include health insurance

• Minimum property value of AED 5 million (fully paid, not mortgaged) (more than one property can be accepted) under the applicant's name.
• Applicant must be over 55 years old.
• Applicant must be in the UAE.

• Taking a medical fitness test.
• Temporarily suspending or cancelling the family residency.
• Cancelling the applicant’s visa.
• Issuing of a residency and Emirates ID (for five years).
• Lifting the temporary suspension of the family residency.

• Title deed.
• Copy of the passport.
• Old Emirates ID.
• Passport photo.
• Health insurance.

• Medical examination (VIP) AED 753.
• Emirates ID (five years) - AED 572.50.
• Residency issuing (five years) - AED 888.75.
• Administrative fee - AED 100.

Total fees – AED 2,314.25

Opening a sponsorship file for the family – AED 318.75

Note: The fee does not include health insurance

You can contact for your enquiries at any of the following numbers 042030668 - 042030635 -042030633.

Or by sending an email to dld-taskeen@dubailand.gov.ae

Official working hours are 8 a.m. – 3 p.m.

Yes, any real estate developer can contact the Real Estate Promotion Department to participate in the real estate promotion plan:

Talal Al Suwaidi 042030645 tsuwaidi@dubailand.gov.ae

Firoz Thylan 042030697 firoz.thylan@dubailand.gov.ae

You can access Dubai Land Department’s website and view the annual real estate market performance report. The monthly price index reports and daily transactions can also be viewed on the site as well as downloaded from the Dubai REST app.

Dubai Land Department is considered one of the departments of the Dubai Government responsible for supervising matters related to recording and documenting all real estate transactions on behalf of the Dubai Government.

Dubai Land Department was founded in January 1960 to establish the most prominent real estate sector in the Middle East and the world. It provides outstanding and integrated services to all its customers while developing the necessary legislation to propel the real estate sector in Dubai through the regulation of the sector, organising and promoting real estate investments, and spreading industry knowledge in search of regional and worldwide real estate innovation. Dubai Land Department seeks regional and worldwide innovation in real estate with the aid of its active sectors that include real estate registration services, real estate investment promotions, and corporate support, and with the aid of its active organisations that include the Real Estate Regulatory Agency, the Dubai Real Estate Institute, and the Rental Disputes Center.

An owner is anyone registered in the real estate registry as an owner by way of purchase, mortgage, inheritance, or granted among other means. Not every owner needs to be an investor.

Under the Real Estate Registration Law, the right to own properties in Dubai is divided into:

• Ownership across all regions by Emirati or GCC citizens, for their companies whose shares they own in full, and joint public companies.
• Foreign ownership in freehold areas.

Depending on the type of the property required and the categories of the applicants, applications are received according to the following:

• To submit a residential land application (for citizens only), the application is submitted to the Mohammed Bin Rashid Housing Establishment.
• To submit a land investment application, the application must be submitted at Dubai Real Estate Corporation.

The request for a certificate of owned property (to whom it may concern letter) allows customers to register the request while meeting the requirements of real estate management. Based on the request, the customer needs to specify the authority to which the certificate will be presented as well as present the original ID card.

For more information, please visit https://dubailand.gov.ae/en/services/service-directory/request-for-a-certificate-of-owned-property-to-whom-it-may-concern/#/ 

The request for real estate valuation service allows customers to register a request for valuation of all kinds for different types of lands, housing units, commercial and industrial buildings, and villa complexes among others. This service is provided by the Real Estate Valuation Department.

For more information, please visit https://dubailand.gov.ae/en/services/service-directory/request-for-real-estate-valuation/#/  

The request for a map of a property provides access to the types of maps approved by the Survey Department at DLD. In case of requesting the sub-division or amalgamation of land plots and issuance of maps, the request will be referred to the GIS Team to verify the planning information of the original, new, or sub-divided land plots based on the information provided by the planning authority. Required documents include a copy of the land title deed or copy of the map or land number, a letter from the owner (in case the owner does not attend), and an original emirates id card.

For more information, please visit https://dubailand.gov.ae/en/services/service-directory/request-for-a-map/#/

All Dubai Land Department customers and its sectors and organisations can submit development suggestions through:

• The unified suggestions system by choosing the link available on the main page of Dubai Land Department's website.
• Contacting the free and unified call centre of the Dubai Land Department at [8004488].
• Filing a complaint at: http://ecomplain.dubai.gov.ae
• Visiting the Corporate Communication Department at Dubai Land Department’s head office.
• Sending a letter to PO Box 1166 Dubai.
• Sending a fax to 04-2222251.

Customers of Dubai Land Department and its sectors and organisations can contact its free and unified call centre on 8004488 to obtain any information about all the services of Dubai Land Department and its institutions.

Dubai Land Department's working hours are from 7:30 a.m. – 2:30 p.m.

• This can be done by visiting Dubai Land Department's website dubailand.gov.ae and clicking on e-services from the main menu.
• Some services may require that a customer registers with a username and password.
• You can also download Dubai Land Department’s smart application (Dubai REST).

It is a system that allows a specific category of Dubai Government departments and organisations to access a certain part of Dubai Land Department’s database, as needed, but only after the enquiring party pledges to not misuse the system and to maintain the confidentiality of the information. The system aims to facilitate the procedures for customers and other parties to verify a person’s property as well as to extract a ‘To Whom It May Concern Certificate’ without having to refer to Dubai Land Department.

Customers can pay fees through any of the following methods:

• Certified bank cheques
• Credit cards
• The Noqodi wallet
• Cash

Companies or establishments that engage in any real estate activity, whether they are licensed by the Real Estate Regulatory Agency, Dubai Economy, or free zones in Dubai.

The broker is an individual who holds a commercial licence for real estate brokerage activities and is registered in the brokers registry to carry out real estate activities in Dubai. Brokers are also permitted to conclude and complete transactions or contracts for a specific fee to be agreed upon in advance with a customer.

There are two types of brokers: for selling properties or for leasing properties. A broker must be registered in the brokers registry and hold a broker card from the Real Estate Regulatory Agency. The role of the broker is concerned with processing matters related to the sale between an owner and a buyer, or an owner and a tenant, with a specific commission agreed upon by the two parties.

Individuals can obtain a real estate broker licence only if they:

Are Emirati or GCC citizens.

Are over 21 years old.

Have completed a non-university real estate diploma course or a university real estate qualification course.

In the case of an expatriate manager, the residency must be on the same licence.

The broker must obtain a certificate of good conduct issued by Dubai Police and directed to Dubai Land Department or the Real Estate Regulatory Agency for all relevant parties.

The validity date of a broker card associates with the validity of the licence.

A broker must have a real estate brokerage licence, needs to be registered in the brokers registry to obtain a certificate of office registration, and must obtain a brokerage card and adhere to the rules and regulations.

No individual is entitled to practise the profession of real estate brokerage before submitting an application for a licence to practice the profession from the competent authorities at the Real Estate Regulatory Agency.

The contract must clearly state the parties' data, including the seller or the buyer, the property data, the agreed amount, the commission rate, and the date of registering the property with Dubai Land Department. (the contract was transferred electronically through the Dubai REST application).

There are two categories of real estate brokers: brokerage in leasing properties, and brokerage in buying and selling properties. All real estate brokerage offices are classified according to the following classification criteria: gold, silver, bronze, and general.

The office is registered automatically when its licence is issued; it is not necessary to submit a registration application.

The renewal application is submitted through the Trakheesi system (automatic approval), with a copy of:

1. Passport photo (optional).
2. A copy of a valid passport within the folder for citizens/residency for expatriates.
3. Certificate of continuing education course.
4. Card renewal fee of AED 520.

The licences issued by Dubai Economy are automatically renewed. As for licences issued from free zones, the renewal application must be submitted electronically through the Trakheesi system.

The licence is issued by Dubai Economy based on the Real Estate Regulatory Agency’s conditions, and this takes 1 – 2 days if the documents are complete.

Yes, this is requirement. To apply for an additional branch licence:

1. The main office should have at least 15 brokers.
2. The facility and all its employees are registered with the Real Estate Regulatory Agency.
3. An annual AED 5,000 needs to be submitted.

The conditions for adding a manager or partner on the real estate brokerage licence are as follows:

1. A manager or partner must be 21 or older.
2. A real estate qualification course for university students/diploma course for non-university students must be passed.
3. A certificate of good conduct should be issued by the Dubai Police and directed to Dubai Land Department or the Real Estate Regulatory Agency.
4. The residency of the manager must be on the same licence.
5. The person must not be a partner or manager on any other real estate brokerage licence.

To add a real estate broker, they need to:

• Pass the real estate qualification course.
• Have a valid certificate of good conduct.
• Have a photograph.
• Ensure their residency is on the same licence.
• Settle a card fee of AED 520.
• Have a copy of their passport and a copy of their residency.

Any person has the right to obtain a real estate broker's licence according to the required conditions.

No, there are no fees when applying for a cancellation from the Real Estate Regulatory Agency.

According to Law No. (85) of 2006, the broker’s commission is determined according to the agreement, and in the event that the commission is not specified in the agreement, then the prevailing custom is adopted.

To cancel a brokerage licence, a request must be submitted through the licensing authority, and then a cancellation request must be submitted on the Trakheesi system.

There is no specific duration.

Yes, it is allowed, provided that the Ministry of Human Resources & Emiratisation approves and she provides the required documents.

All real estate brokers can be found at Dubai Land Department's website, and information can also be obtained through the Dubai REST application.

In the case of a contract between an owner or a buyer with the broker exclusively, the property cannot be offered to more than one broker. However, if the agreement is not exclusive, it is possible to contract with more than one real estate broker.

A broker may lose the right to claim a commission if they are working for the other party in a manner inconsistent with the interests of the party they represent, or if they accept a promise from the other party to obtain interest at a time or during circumstances in which good intentions and the law of morality are not applicable, or in the event that the broker is found to be not licensed by the Real Estate Regulatory Agency.

The broker shall receive the commission after concluding the sale contract and registering it with Dubai Land Department, unless the brokerage contract stipulates otherwise.

In the event that the broker’s directives or negotiations fail to reach the signing of a contract between the two parties, the broker shall not be entitled to request any compensation for the expenses or costs that may have been incurred, unless the brokerage contract stipulates otherwise.

In the event that more than one broker participates in negotiations for one party for the purpose of reaching an agreement, leading to the conclusion of the agreement, the brokerage fee is calculated divided between brokers according to the terms of the concluded contract.

But, if one party contracts with a number of brokers independently and on one issue, and one of the brokers succeeds in completing the transactions, then that broker has the exclusive right to get the full commission.

The penalties that are applied to violating brokers vary, and under some violations, the company is warned. In the event of a recurrence, a fine will be imposed. In some violations, the fine is issued directly. There is also a mechanism in place to apply black points to the office and the broker.

The registration of a broker shall be cancelled from RERA records by a decision issued by the CEO according to the following cases:

1. If a broker commits a fundamental violation of the applicable laws and directives in the Emirate.
2. The broker has the right to file a grievance request against the cancellation decision within 15 days from the date of notification.

The broker loses the real estate brokerage if they:

Leave the real estate brokerage profession permanently. That broker must inform the relevant authorities at the Real Estate Regulatory Agency about this.

Would have worked in real estate brokerage for a period of more than 12 consecutive months without a legitimate excuse deemed valid by the committee.

Provide false information when applying for a licence.

Obtaining a permit from the Real Estate Regulatory Agency to advertise real estate projects is mandatory. If this is violated, the developer is subject to legal accountability.

You can contact the Real Estate Licensing Department through:

Email: licensing@rera.gov.ae

Phone: 042030561

Fax: 042030701

Visiting RERA

For more information, please visit the website www.dubailand.gov.ae