Dubai Land Department (DLD) was founded in May 1960 to establish the most prominent real estate sector at regional and international levels.
DLD provides outstanding services to all its customers and develops the necessary legislation to propel the real estate sector in Dubai by organising and promoting real estate investment, and spreading industry knowledge. DLD seeks regional and worldwide innovation in real estate with the aid of its active sectors that include Real Estate Registration and Services, Real Estate Promotion and Investment Management, and Corporate Support, as well as with the aid of its active organisations that include the Real Estate Regulatory Agency, the Dubai Real Estate Institute, and the Rental Dispute Centre.
DLD was formerly known in the 1950s as the Land Registry Department. It was the first entity to handle properties and ownership affairs until HH Sheikh Rashid bin Saeed Al Maktoum, one of the Founding Fathers of the UAE and its Union rules, established the Land Affairs Commission, granting it the authority to document and audit certificates, and examine and map properties.
HH Sheikh Rashid bin Saeed Al Maktoum, a veteran and a man known for his expertise and insightful policy, issued the Land and Property Department establishment papers on 23rd January, 1960, founding the most important real estate sector in the Middle East and the world.
DLD falls under the Executive Council of Dubai's umbrella, headed by HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, and strives to provide a range of real-estate-related services. The most prominent of these services are documenting of property sales and purchases, issuing real estate ownership, organizing and promoting investments, and spreading knowledge and culture pertaining to a well-trained and qualified national cadre in the real estate sector. The department strives to provide the best services to its clients and to facilitate customers' transactions, a culture inspired by the competitive and productive vision set by the Emirates 2021 plan.
In 2013, HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, issued Law No. (7) 2013 defining the Dubai Land Department's objectives as the government entity responsible for the registration, organisation, and promotion of real estate investments in Dubai. The Law aims to provide an attractive environment for investments by implementing international standards to enhance the development and growth of this vital sector given its prominent position to the local economy.
DLD seeks to achieve the objectives of Dubai Government's strategy in the real estate sector, and improve land registration procedures according to latest international systems and practices in the real estate sector. This is aligned with a framework of strategic objectives to plan and develop an integrated strategy to enhance the real estate industry in Dubai. The strategy will also help improve the sector's control and monitoring competency, oversee and develop its leasing regulations, and encourage investments by establishing appropriate environments to promote the role of real estate in Dubai's comprehensive development plan.
DLD seeks to transform Dubai into the number one real estate destination in the world in terms of innovation, trust, and happiness. Pursuant to this ambitious vision, DLD is providing an innovative and sustainable real estate environment that has turned Dubai into the happiest city through its smart services, which would provide open access to investors anytime, anywhere. DLD also employs all financial, human, and professional resources to reach its strategic objectives. The department has made major tangible achievements to the real estate sector thanks to the development, promulgation, and implementation of clear, transparent, and integrated real estate laws that help protect the rights of real estate investors and those of all related parties.
"To position Dubai as the world's premier real estate destination, and a byword for innovation, trust, and happiness."
To create an innovative and sustainable real estate environment that will promote Dubai as the world's happiest city through:
- Smart services
- Professional human and financial resources
- Integrated real estate legislation
The efforts deployed by DLD are not limited, and go in line with the desire to achieve excellence in all its sectors and operations, which is its prime concern. This is reflected in the continuous upgrading of its application standards, and in keeping up with the latest global developments in the real estate sector. To this end, the department continuously signs agreements and corporate partnerships with prestigious international institutions and organisations.
In 2014, DLD won the Idea of the Year Competition, in the Technology category for the Ejari programme, and in the Productivity category for Dubai Real Estate Institute (DREI). The department also earned an award from The International Stevies, the Silver category for 'Best New Product or Service of the Year - Consumer Services' (New Service Initial Resale Registration Process), and a Guinness World Record for the largest sticky notes mosaic for Autism.
In December 2015, and under the patronage of HH Sheikh Mohammed bin Rashid Al Maktoum, DLD launched, in partnership with the United Nations Environmental Program (UNEP), the Dubai Sustainable Cities Summit (DSCS). The summit is a leading global event that was launched to discuss sustainability in the urban environment and the future of smart cities, in the presence of 30 international speakers and 500 dignitaries, government leaders, business executives, and industry professionals.
Two additional prestigious awards were won in 2015 from Ideas Arabia in the 'Idea of the Year' category for customer happiness for the Tanmia initiative, and the 'Productivity' category for Registration Trustees.
In 2016, Dubai hosted the 20th World Land Registration Congress organised by the International Property Registries Association (IPRA-CINDER) and DLD. Dubai received the honour of hosting the event based on three main criteria: transparency, investor confidence, and legal protection of investors' rights. The event garnered 500 guests, representing more than 50 countries, and 50 expert speakers who shared their insights on 18 of the most trending topics in the real estate industry.
In October 2017, Following the launch of the Dubai Blockchain Strategy that was launched by Sheikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of Dubai Future Foundation, in October 2016, and led by Smart Dubai, DLD achieved another technical milestone by becoming the world's first government entity to adopt blockchain technology.
In 2018, under the patronage of HH Sheikh Mohammed bin Rashid Al Maktoum, Dubai Land Department recorded a new achievement when Dubai hosted the 69th FIABCI World Congress, organised for the first time in the Middle East and North Africa, under the theme 'Happy Cities'.
DLD received many recognitions, most prominent of which was the recent winning of the 'Ideas Arabia 2018' award in the technology category which is a subsidiary of the Dubai Quality Group (DQG). It also represents a key enabler to achieving the vision of HH Sheikh Mohammed bin Rashid Al Maktoum to enhance a culture of creativity and innovation though the launch of corporate ideas.
In 2018, DLD won three awards in the Dubai Government Excellence Program (DGEP): the Distinguished New Employee award in the medium-sized government entities category, the Dubai Excellence Medal for the best supervisory employee, and the Dubai Excellence Medal for the best service centre director.
DLD also won the Silver category from Investors in People, making the department one of the first government entities to receive such an acclaimed certificate. It was also the recipient of two awards for the categories of 'Innovative Leader' and 'Creative Idea' from the DGEP, in addition to the Hamdan bin Mohammed Award for Smart Government under the category of 'Best New Government Service' for e-Mart. DLD also collected two major accolades from the e-Government Excellence Awards in recognition of its advanced customer and electronic and social media services for customers.
DLD received as well the Dubai Award for Excellence in Government Performance under the category of 'The Best Government Department', and first place in Customer Satisfaction for four consecutive years, along with Employee Satisfaction for the dedication of the team and the diligence of its members in providing superior service to customers, earning DLD reputation locally and regionally.
DLD also achieved top-rankings in the following indexes and reports:
- The first in the region in real estate transparency index for 2018
- The 7th globally and 1st regionally in real estate registration, according to Doing Business Index for 2019 issued by the World Bank
DLD is the first department in the Gulf region to become a member of many worldwide organisations. The department has added several achievements including:
- ISO 9001:2015 - Quality management systems
- ISO 14001:2015 - Environmental management systems
- OHSAS 18001:2007 Health & safety management system
- CEN/TS 16555-1:2013 - Innovation management system
- ISO 10002:2014 - Quality management — Customer satisfaction
- ISO 31000 - Risk management
- ISO 22301 - Business continuity
- ISO/IEC 27001 - Information security management
- ISO 20000-1:2011 - IT service management systems
Real Estate Registration and Services Sector Through the Al Taboo system, all land rights are documented and retained. The system comprises four sub-systems operating under one umbrella: registry, initial registry, trust accounts, and proof of rights of property owners. The system aims to unify all practices and integration services within a single system, supported by the latest technology and compatible with international standards.
Real Estate Regulatory Agency Whereby DLD sets legislations to regulate the relationship between all contracting parties and organises the exchange process of properties. The department provides many services to clients in Dubai, expanding its roles to planning, organizing, and evaluating operations related to real estate licenses, and the organisation and development of real estate activities, as well as a commitment to monitor projects financially and technically in order to protect investors.
Real Estate Promotion and Investment Management Sector DLD seeks to support national and international real estate investment companies, and develop the real estate investment environment while motivating traffic through the promotion of direct and long-term investments. It also plays an active role in promoting a stable and secure environment, while contributing to the building of a green economy to achieve sustainable development.
Dubai Rental Disputes Center DLD seeks to support national and international real estate investment companies, and develop the real estate investment environment while motivating traffic through the promotion of direct and long-term investments. It also plays an active role in promoting a stable and secure environment, while contributing to the building of a green economy to achieve sustainable development.
Emirates Real Estate Solutions Emirates Real Estate Solutions (ERES) works to find solutions to the e-real estate market based on real estate expertise in the registration at DLD and RERA, and has made more than 300 transactions of best organisation practices in real estate regulation and registration. It was established in 2008 as part of a government initiative from Emaratech Group companies to assist and facilitate the real estate business community.
Transparency Ensure transparency in information, systems, real estate data and procedures.
National Identity Consolidate and strengthen national identity standards.
Care for People of Determination Provide a suitable environment to meet the requirements of People of Determination. Support their role in society and enhance their skills by providing rehabilitation programmes and employment opportunities.
Appreciation Appreciate and value employees by rewarding their efforts. Provide an integrated system of policies and methodologies aimed at motivating them and caring for their moral and physical well being leading them to maintain and improve their performance.
Innovation Consolidate the culture of creativity and innovation by providing innovative services and supporting creators.
Professional Provide professional real estate services through highly professional human resources.
Integration Integrate systems and procedures at Dubai Land Department that lead to happiness.