We would like to inform you that from 1st August 2021, we have changed our technical support email from info@eres.ae to info@dubailand.gov.ae. Kindly ensure to use the new email.
Centralized login will provide an entry point for various services of Dubailand like Ejari, Trakheesi, RDC, Registration Trustee, Oqood, Mollak, and so on.
A business user is a registered user who is representing a company for real estate activities. They will have the option to login using User Name, Emirates Id, and UAE Pass. An individual owner who has an Ejari user name and password will also be categorized as a business user.
The individual is a registered user with Dubailand as an owner/a tenant/general users. They will use the emirates Id, a title deed, UAE pass, or registered mobile no. to log in.
Go to the login screen. There will be an option to register as an individual. Emirates Id is mandatory to register as an individual. Existing owners and tenants need not register again. They should use Emirates Id/UAE Pass/ title deed / Mobile no. to login.
Go to the login screen. There will be an option to register as a business user. Emirates Id with a valid phone number is mandatory to register as a business user.
Contact Emirates Id authority to update your phone number. We are not authorized to change your phone number associated with Emirates Id.
You will get this error when the system finds multiple profiles for the same user name. In this case, please immediately send mail with user details. info@dubailand.gov.ae
You will get this error when you login using emirates Id and the system finds a different email Id for the same emirates Id. In this case, please immediately send mail with user details. info@dubailand.gov.ae
You will get this error when you login using emirates Id and the system finds a different phone number for the same emirates Id. In this case, please immediately send mail with user details. info@dubailand.gov.ae
This error occurs when the system is busy or unavailable. Please try after some time or contact with login detail in case error persists. info@dubailand.gov.ae
Using title deed information, the system will fetch owner information and tries to send OTP to email and phone number to validate. If your phone/email is invalid or needs an update, then please visit the nearest Trustee office to update. If the title deed has multiple owners, then you need to provide owner details for additional validation.
Using title deed information, the system will fetch owner information and tries to send OTP to email and phone number to validate. If your phone/email is invalid or needs an update, then please visit the nearest Trustee office to update. If the title deed has multiple owners, then you need to provide owner details for additional validation.
Using Emirates Id information, the system will fetch owner information and tries to send associated OTP to email and phone number to validate. If your phone/email is invalid or needs an update, then please visit the nearest Trustee office to update. If the title deed has multiple owners, then you need to provide owner details for additional validation.
When user logins with Emirates Id, then Dubailand will send a passcode to the registered phone number and email. This passcode can be used for further authentication until expiry. Please use the resend passcode option if you have forgotten the passcode.
OTP provides additional security and avoids any misuse of systems. This is mandatory for individuals to login. The business users can use emirates Id/passcode or user name/password combination for login and no need to get OTP for every login.
Contact and mention user Id details. The email should come from the same email that is associated with the user name. info@dubailand.gov.ae
All applications that you linked directly to your account will be logged out.
Yes. This is recommended as sessions associated with all applications would have not ended.
This is depending on the severity of the ticket and application. The support team will respond within 24 hours with the next action.
No. You can use live chat, contact the call center, or write email.
After login, go to profile and you will see an option to change the password.
Use the forgot password option on the login screen. Enter your user name and email/phone number. We will send you an OTP for verification. After successful validation, you will get an option to reset the password.
We do not allow changing emirates Id online. Please contact the call center or write an email If you are an individual owner, then visit the nearest Trustee office to avail update owner service. info@dubailand.gov.ae.
After logging in, go to the profile section and upload your profile picture.
