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This service allows a customer to file a dispute case (for amicable settlement) to help the disputants to reach a settlement satisfying the parties in the tenancy issues away from litigation procedures, but within a legal framework that guarantees the rights of all parties to be documented by an agreement signed by the parties and the conciliator and approved by the supervising judge. Such agreement is considered the force of the executive instrument at the Rental Disputes Settlement Center.

No Form

1- A copy of the last tenancy contract (Ejari) translated
2- The applicant, in case that it is a natural person, a copy of the UAE ID, and in the event that it is a legal person (company or establishment), a copy of the UAE ID of the company manager (whose name appears in the trade license) and the most recent copy of the trade license
3- A valid management contract
4- A letter from the bank or an account statement indicating the IBAN number of the plaintiff
5- A copy of the legal notice with a statement to the declaration representative or the registered mail of the result of the summons of the legal notice, in case the application was for evacuation.
Notes:
1- A copy of the power of attorney notarized by the notary public for the legal attorney and a copy of the UAE ID, incase that the legal attorney is a law firm, a copy of the office license and the lawyer’s UAE ID must be submitted, and incase that the representative is a lawyer, an authorization issued by the lawyer’s office (if any)
2- A copy of the heirs decree of distribution if (the lessor) is deceased.
3- A copy of the offer and deposit receipt, in case the application is to renew a contract (if any).
4- Any supporting documents for application such as a copy of correspondence, notifications, violations, electricity and water consumption bills, copies of checks, letters, etc.

All documents submitted must be in Arabic language or legally translated, and to be archived and posted at the Rental Disputes Center page https://rdc.dubailand.gov.ae according to the divisions contained in the system, as no hard copy document will be received.

3.5% of the annual rental value or the rent is less or more than a year in the case the application is to register an evacuation case - register a lease renewal case - register a rental case - register a termination case of a valid tenancy contract - register a case for a property previously vacated for demolition and reconstruction
The fee shall not be less than AED 500 and not more than AED 20,000
3.5% of the value of the financial claim in case that the application is a financial claim, that the minimum fee shall not be less than AED 500 and not more than AED 15,000
AED 25 fee for a power of attorney registration
AED 100 fee for advertisement
10 AED knowledge fees
10 AED innovation fees
In the event that the application is submitted to the Real Estate Services Trustee Centers
Service partners fees of 130 AED + value added tax for service partners fees to be added

Note: In the event that reconciliation is completed and a settlement is reached, half of the paid basic claim fee will be refunded.

Via Real Estate Services Trustee
Step I: A customer will move to a service center (Real Estate Services Trustee)
Step II: A customer will submit the required documents to an employee, to ensure that no documents are missing.
Step III: The transaction details will be entered into the system by an employee and shall be audited and approved
Step IV: A customer will pay the fees and receive a payment receipt
Step V: Attending the conciliation session via the remote litigation system
Step VI: Signing and receiving the agreement or assignment via the website

Via the website
Step I: Signing up and creating an account (if the customer signs up for the first time) or logging into the system and selecting the service
Step II: Uploading the documents
Step III: E-pay the service fees
Step IV: Attending the conciliation session via the remote litigation system
Step V: Signing and receiving the agreement or assignment via the website