Our Commitment
At Dubai Land Department and its IT Division – Emirates Real Estate Solutions ("we," "our," “DLD” or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website www.dubailand.gov.ae, and mobile application – Dubai REST (collectively, "the Site"). This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our Site. By accessing or using the Site, you consent to the practices described in this Privacy Policy. Whether you are browsing for information or engaging in electronic transactions with the government, we are committed to protecting your privacy at all times.
Collection and Use of Online Information
DLD does not collect any personal information when you visit our website or app, unless explicitly stated or if you choose to provide it. However, during your visit, the following information is automatically collected and stored:
We may use third-party tools or software to conduct statistical analysis. However, only aggregated, non-personal data—such as the total number of visitors or the most frequently accessed pages is collected. This information does not identify you personally. DLD ensures that all collected information remains confidential, unless disclosure is required by law or necessary to protect the rights or property of DLD.
Security of Transactions:
We take the security of your personal information seriously. We implement appropriate administrative, technical, and physical measures to protect against unauthorized access, disclosure, alteration, or destruction of your personal data. This includes using encryption technologies to safeguard sensitive information. While we strive to protect your information, please be aware that no security measures are completely foolproof. We cannot guarantee the absolute security of any information transmitted to or from the Site.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Links to third-party websites:
DLD’s website and app may contain links to third-party websites. However, we are not responsible for the accuracy of the content on these sites or their methods of information collection and usage. If you access any external site through DLD’s platform, we recommend reviewing their Security & Privacy Policy to understand their practices regarding data collection and usage.
Security & Privacy Policy Changes:
DLD reserves the right to update this Security & Privacy Policy at any time. Any changes will be posted exclusively on the DLD website and app.
Disclaimer:
We are not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DLD be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DLD from and against all liabilities resulting from the user's failure to observe these terms and conditions. DLD does not warrant that information currently accessible is up-to-date.
Protection of Personal Information
Your personal information is available only to the government employees who have a need to know it. It will not be available for public inspection without your consent. Also, no site user information will be shared, sold, or transferred to any third party without your prior consent. Access is given only to those qualified professionals who provide Dubai Government services consistent with your interactions with our site.
Site Security
As a condition to your use of this Web Site, you agree that you will not take any action intended to: (i) access data that is not intended for you; (ii) invade the privacy of, obtain the identity of, or obtain any personal information about any Land Department customer or user of this Web Site; (iii) probe, scan or test the vulnerability of this Web Site or the Land Department network or breach security or authentication measures without proper authorization; (iv) attempt to interfere with service to any user, host or network or otherwise attempt to disrupt our business, including, without limitation, via means of submitting a virus to this Web Site, overloading, "flooding," "spamming," "mail bombing" or "crashing"; or (v) send unsolicited mail, including promotions and/or advertising of products and services. Violations of system or network security may result in civil or criminal liability. Land Department reserves the right to investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Web Site or any activity being conducted on this Web Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Web Site other than the search engine and search agents available from Land Department on this Web Site and other than generally available third party web browsers.