Frequently Asked Questions

To recover your password in the Ejari system, you must visit the ‘forgot password’ page and follow the steps there.

You can view the help page (a guide to using the Ejari system) on the main page of the Ejari system.

This can be done through the Noqodi wallet via Al Ansari Exchange or by a bank transfer to the any Noqodi account with affiliated banks.

No, the management contract must first be approved by the rental auditors before the Ejari contract is prepared.

After registering the Ejari contract in the Ejari system and validating the submitted data, the Ejari contract would be activated to be printed and signed.

No, submitting a property rental approval application can be done through the Ejari system, and the application will be approved or rejected by rent auditors.

No, the property must be registered and approved for rent by rental auditors.

Creating an Ejari user account is free of charge.

All contracts on the Ejari system exist as PDFs.

Owners, real estate companies, owners’ representatives, or holding companies.

Alternatively, through the real estate services trustee centres and in the presence of one of the owning parties, an owner or a tenant, or whoever is acting on their behalf under an official power of attorney, may have Ejari contracts registered through them.

Owners, real estate companies, owners’ representatives, or holding companies.

Alternatively, through the real estate services trustee centres and in the presence of one of the owning parties, an owner or a tenant, or whoever is acting on their behalf under an official power of attorney, may have Ejari contracts registered through them.

There is a unified Ejari contract that includes all the data required for registration, as well as sample clauses and the possibility to add special conditions. A copy of the unified contract can be obtained through the Ejari website.

This can be done by visiting Dubai Land Department's website https://dubailand.gov.ae, clicking on e-services, selecting the rental increase calculator, and then entering the Ejari contract data to find out the percentage of the increase in the rental value.

The rental index is indicative and is not mandatory for the new lease. It is considered mandatory when the contracting parties are in conflict with regard to determining the rates of rental increase when renewing contracts.

After registering in the Trakheesi system of the real estate company for the following activities:

• Real estate supervision services.
• Private real estate rental services.
• Services for renting and managing third-party properties.

You will receive an e-mail containing the Ejari username and password.

• Users registered in the Ejari system.
• Real estate services trustee centres.
• The smart application (Dubai REST).

The Dubai REST app helps tenants and landlords submit Ejari management requests, including registration, renewals, and cancellations.

The application can be downloaded from the App Store or Google Play by searching for Dubai REST on iOS or Android devices. Upon launching the application, a list of preferred services will appear, and users would be able to specify the activity, whether they are owners, tenants, one of the companies working in the field of evaluation, brokerages, etc.

The application can be accessed either through the Emirates ID card number, title deed, phone number, or even the Emirates permit. If you have not previously registered in the system, you will be asked to select your sign-in method after which an OTP (one-time password) will be sent to you via your mobile phone to verify your identity. Once received, the user is asked to enter the password to complete the requested operation.

All of these required operations may be performed through the Dubai REST application. To gain access to these services easily, you must download the application from the App Store or Google Play by searching for Dubai REST on iOS or Android devices.

The application enables tenants and landlords to submit requests to manage Ejari contracts, including registration, renewal, and cancellation of contracts. The process of entering the ID or mobile phone number should completed to obtain the verification number via text message to perform the required services, whether the user is the owner or the tenant.

Owners must update their data and log into the app to manage their properties. Owners are also required to use the Ejari system to register and manage their Ejari contracts via the below registration link:

https://ejari.dubailand.gov.ae/RegistrationForms/OwnerRegistrationRequest.aspx

If the owner is not in the UAE, the owner can appoint a representative from the management company to contract on their behalf. The owner can also resort to the Dubai REST application, provided that the contact information registered in DLD’s system is correct and up to date.

Ejari is registered in the Survey Department in the event that the property is located within the freehold areas only.

If it is within the real estate development areas of a developer, the developer is contacted to provide us with the private data, or through the owner directly via e-mail ([email protected]).

The landlord is prohibited from cutting off services from the property or interfering with the tenant in any way that would prevent them from using the property. In this case, the tenant has the right to file a report with the police station, whose jurisdiction covers the property, to request the removal of the objection or proof of its condition. The tenant can also resort to the Rental Disputes Center to file a claim supported by official reports confirming the impact of the exposure to receive compensation for possible damages.

The legislator allows a landlord to request that the centre rule for evicting a tenant from a property if they wish to use it for themselves or for a first-degree relative. The ruling cannot take place without the following requirements:

• An eviction notice must be sent to the tenant stating the reason through the notary public or by registered mail and specifying the required eviction date, provided that there are at least 12 months between the notification and the requested date of eviction.
• The landlord must prove that they do not have an appropriate alternative, and that the suitable alternative does not mean that they do not own another real estate, but that even if they do, only the property required to be evacuated is suitable for the intended purpose.

• sale condition

The legislator allows the landlords to request the centre to rule for them to evict the tenant from the property if they wish to sell, as long as the following conditions are met:

• There is a notice to the tenant of eviction stating this reason, through the notary public or by registered mail, and specifying the date of the required eviction, provided that there is at least 12 months between the notification and requested date of eviction.
• In order to prove that the sale is serious and that the landlord does not have a suitable alternative, given that the suitable alternative does not mean that they do not own another property, but that even if they have other properties, the property required to be evacuated is only suitable for the purpose for which it is required to be used.

• demolition case

If the landlord (the lessor) wishes to demolish their property to rebuild it, they are permitted by law to ask the tenant to vacate a property provided:

• The necessary licences are obtained from the competent authorities.
• The tenant is notified by a notary public or registered mail 12 months prior to the date of eviction.

The legislator allows a landlord to request the centre to rule for them to evict a tenant from a property if they have not committed to paying the rent, as long as the following conditions are met:

• A notice is sent to the tenant asking them to pay the rent or eviction allowance, through the notary public or by registered mail, with a deadline for payment of no less than 30 days.
• The tenant must have defaulted on their payment.

In the event that either party to the Ejari contract desires to amend any conditions or reconsider the rental allowance, whether by an increase or decrease, they must notify the other party of that no less than 90 days prior to the expiry of the contract, unless the two parties agree otherwise.

If they do not reach an agreement in this regard, the committee sets the wage for the same, taking into consideration the criteria for determining the percentage increase in rent allowances set by RERA, the general economic situation in the emirate, the condition of the property and the rent of the same prevailing in the similar real estate market within the same area, and what is stipulated in any legislation throughout the emirate regarding real estate rents, as well as any other factors deemed by the committee.

The tenant is obligated, according to the general principle, to pay the fees and taxes due on the use of the property and on its sub-lease after the landlord would have authorised them to do so, and this obligation is performed by the tenant considering that the fees and taxes are ancillary to the rent. The ruling and the non-fulfillment of it entails the same consequences as the non-payment of the rent, allowing the landlord to demand its payment and eviction from the property for non-payment, even if it is permissible to agree on exempting the tenant from it or from the amount thereof.

When renting a place, the landlord will ask you for insurance to ensure the condition of the rented place and that there are no damages that need to be repaired.

If it is damaged, repairing it will be covered from the value of the insurance paid, and if the cost of repair is more than the value of the insurance, then the tenant is obligated to pay the excess, whether the damage was intentional or by mistake. For example, if you forgot the key and the door was broken, or your children played with a ball that led to glass being broken, then you are obligated to repair these damages. But if the damages are minor as a result of normal daily use, such as scratches with ceramic tiles or the wall as a result of changing the position of furniture, you are not obligated to repair it. In this case, you have the right to recover the value of the security deposit, so care must be taken when delivering a rented place to prove its condition in the presence of both you and the landlord.

The legislator stipulated in Article (7) of Law No. (26) of 2007, as amended by Law (33) of 2008 regulating the relationship between landlords and tenants in Dubai, that if the Ejari contract is valid, it may not be terminated during its term by the unilateral will of the landlord or the tenant, unless one of the following conditions is met:

• Consensus: It means the consent of the two parties and that the will of the parties to the Ejari contract is directed to annulment.
• Provisions of this law: It means the availability of one of the eviction cases mentioned exclusively in the Tenancy Law.

Sub-leasing: the original tenant re-renting the property to a third party, and the legislator makes a difference between two cases:

First: If the process of re-renting the property is with the consent of the landlord or not, in this case if the original tenant breaches the terms of their contract and the conditions of their eviction are met, then this eviction does not apply and the sub-tenant continues to occupy the property until the end of their contract, and from the controls contained in Article No. (8, 30 of Law No. (26) of 2007 regulating the relationship between landlords and tenants in Dubai, as amended by Law No. 33 of 2008.

In the absence of consent to sub-lease, the eviction applies to the original tenant and the sub-tenant.

The landlord may resort to not receiving the rental value from the tenant after notifying them of payment. They must wait for the thirty days stipulated by law to elapse to file an eviction lawsuit against the tenant.

The tenant must be careful and go to the Rental Disputes Center and deposit the rental value according to a deposit file, provided that the centre undertakes the procedures for announcing the landlord.

Paragraph (d) of Article 25 of Law No. 33 of 2008 amending Law No. 26 of 2007 regulating the relationship between landlords and tenants stipulates that the commercial premises may be vacated, if the rented property is a commercial premises and the tenant leaves it unoccupied and without reason for a period of thirty consecutive days, or ninety intermittent days in one year, unless the two parties agree otherwise.

Individuals are entitled to a maximum of 3 residential Ejari contracts. For commercial leasing, there is no limit to the number of contracts.

The real estate management company has the right to cancel the residential or commercial contract a maximum of two times every 365 days. If more than two times are required, the request should be sent to [email protected] and the relevant team will do the necessary.

*In the event that requests to terminated lease contracts exceed more than twice a year, a letter from the owner or management company is required to explain the reasons for cancelling the contracts.

The business centre has no right to cancel contracts except in the following cases:

• Cancellation of the trade license
• Change of company's website
• Freezing of the commercial license

Cancellation order from the Rental Disputes Center

From less than a year to a maximum of 10 years.

The Smart Residential Rent Index is an advanced system that relies on building classifications to determine rental values fairly and transparently based on comprehensive criteria, including the technical and service features of each building, using artificial intelligence.

The index aims to enhance transparency and trust in the real estate market, ensure fairness in rental valuations, and balance the rights of landlords and tenants.

All parties in the real estate market, including investors, landlords, tenants, and both government and private entities, can benefit.

The residential index currently focuses on residential buildings, while commercial and industrial indices are under development and will be announced upon completion.

Buildings are classified based on criteria including construction quality, architectural design, energy efficiency, provided services, and strategic location.

Yes, the owner or landlord can submit a request to update the building's classification through the Dubai Land Department.

Rental values are determined based on precise criteria, including location, technical classification, and provided services, while considering the real estate market conditions.

Increase rates are applied based on the difference between the current rental value and the average market rent, ranging from 0% to 20%.

You can contact the Dubai Land Department through official channels such as the website, call center, or by visiting Real estate trustee offices.

Yes, the index covers all residential areas in Dubai, including free zones and privately developed areas, excluding the Dubai International Financial Centre.

The index system includes a specialized mechanism for evaluating luxury and branded projects, taking into account design specifications, service levels, and spatial value.

The index is updated annually to reflect changes in the real estate market.

New buildings are included in the Rent Index after being registered in the Dubai Land Department's system. The database is updated, and the building is accredited based on the classifications and criteria specified for the index.

Future plans include developing indices for commercial and industrial sectors, adding new smart services, and enhancing user experience.

The index relies on artificial intelligence technologies and advanced data analytics, as well as accurate databases, including registered rental contracts in Dubai.

A comprehensive data review system is implemented, including the exclusion of outliers and the calculation of weighted averages, to ensure the reliability of the index.

They can verify rental values through the "Rental Index" service on the department's website or the "Dubai REST" application.

• The official website of the Dubai Land Department and the Dubai REST application.
• The call center.
• Real estate trustee offices.

To gain access to the Ejari system, your company must fulfill the following requirements: 

Registered Activity: Your company must have one of the following activities registered in the Trakheesi system: 

• Leasing and Management of Other People's Property 
• Real Estate Management Supervision Services 

Automatic Username Generation: 

Once the required activity is registered in the Trakheesi system, the system will automatically generate a username for the admin. 

To gain access to the Ejari system as an owner or representative, please follow these steps: 

•  Owners/Owner Representative can sign up as a business user from the DLD website. 
•  Select the Ejari APP. 
• Select the type ( Owner or Owner Rep), download the PDF and follow the steps.  

To register your property in the Ejari system, you need to submit the required documents to the Survey Section. 

• Download the property template from the DLD website Dubai Land Department - Downloads 
• Attach EID, Title Deed and the unit/villa Template 
• Please send your documents via email to: [email protected] 

For Non-Freehold Properties

• You can update the property details directly through your business user login.
• Alternatively, you can visit one of the trustee offices for assistance.

For Freehold Properties:

Contact the Survey Section by sending an email to [email protected] to request updates to the property details.

To add a property to your real estate login, follow these steps: 

• Submit a New IM (Initial Management): 
• Once the IM is approved, proceed with the next step promptly. 
• Complete the Rent Approval Process: 
• After IM approval, complete the rent approval process promptly to proceed further. 
• Create a Management Contract: 
• Once rent approval is completed, finalize the management contract to complete the process. 

Once the Management company terminates the management contract this unit will be managed by owner . 

• Download Dubai REST. 
• Login with emirates ID or title deed- as individual 
• After successful login, go to dashboard 
• Select the property. 
• In property screen, you will get option to apply services (Access Property Services) 
• Select Ejari services. 
• Under the Property Details, select “Management Contract” 
• 8.Select Management Contract Services 

If the Owner is a Company: 

The owner(Company) should contact the management company directly to proceed with terminating the management contract. 

The maximum period allowed for a tenancy contract in Ejari is 10 years. 

Currently, the maximum number of residential contracts allowed under a person's name is three. This limit is subject to change based on the Rental Section's decision 

To cancel a request raised by a tenant in Dubai REST: 

• Log in to the Dubai REST app. 
• Go to the "Ejari Requests" section. 
• Select "My Requests" to view all your requests. 
• Find the request you want to cancel and click on it. 
• Tap the "Cancel" button to cancel the request. 

 Management Contracts can’t be transferred, you will need to cancel the contract with the old company and create new contract with the new company. 

We can advise the customer to take the Ejari training. 

Yes   

The lease agreement is binding on the landlord and tenant, and cannot be terminated by one party without the consent of the other. 

If the property is residential, the lease contract can be canceled during the contract period as along as both parties in agreement. 

But if it was commercial it can only be canceled in the following case: 

• Expired lease contract 
• Cancellation of trade license 
• Relocation of the company 
• Freeze the trade license. 
• Cancellation order from the Rental Disputes Center. 

It is not allowed to change the use of the property if there is an active lease contract, the property must be empty. 

How can we modify the property usage from commercial to residential and vice versa? 

Freehold property 

Contact the Survey Section by sending an email to [email protected]  

Non-Freehold property 

To Change the property from residential to commercial, a request must be sent to technical support, and the map must be attached from the Dubai municipality. 

From Commercial to Residential you will need to attach the mab and clarify the number of rooms in the property. 

No, only pending or rejected contracts can be updated, you will need to cancel the contract and create a new one . 

Yes, a tenant can initiate the registration of the Ejari contract, but the landlord's approval is required for the process to be completed. The tenant can submit the details of the rental agreement via the DUBAI REST mobile app 

OR visit trustee office  with an NOC from the owner. 

There is no Ejari certificate for Co-occupant 

But they can be registered in the Dubai rest application as Co-occupant of the property. 

No. 

• Sign in to DUBAI LAND Website choosing the Application 
• Go to your Profile 
• Click on Edit profile and Change your Email id or Mobile number. 

The company name and contact details can be changed from the company system under the service name My Profile or you can follow the user manual in Ejari system 

Ejari certificate can be downloaded from Dubai REST app or the website from the home page from “ Download Ejari Certificate” 

To get a printout of an old Ejari contract or documents related to your registration: 

 Email: Send a request to [email protected] with your details. 

 WhatsApp: You can also contact the Dubai Land Department at: 

+971 4 203 0591 

+971 4 203 0729 

They will assist you in retrieving the documents. 

• If the property is blocked due to service charges, the owner can contact the management company or contact the Rental Disputes Center. 
• If the property is blocked from Dubai Courts, Dubai Police or Dubai Municipality and the block was removed from their end, the owner can create a technical ticket from Dubai land website and attach the release order/letter for the block to be removed. 

Dubai Land Department - Raise a technical support ticket 

Required documents : before approvals

• NOC From Landlord To B.C for sublease.
• signed tenancy for 5 years
• Ejari certificate
• initial approval and trade name
• drawings

send to [email protected]

Required documents after DED approval

• DED-Trade name enquiry
• DED-initial approval and trade name reservation certificate
• Tenancy for commercial property not less than 5000 s.f and valid for 5 years
• physical survey fees payment in DLD G floor/customer service AED 2010
• Noc from landlord to B.C sublease
• Register online for Ejari as a management company with licenses number
• Register in ejari

Required documents final approval

• License copy
• Ejari for 5 years under the business center name not the owner .
• signed tenancy for 5 year
• send the document to [email protected]

Note

• the area should be 5000 sq ft.or more
• Each unit should be 100 sq.ft.or more
• should have a lease contract for a period of 5 years from the owner
• Maximum allowed contract per unit is 1 in 365 days
• Dubai municipality approval needed
• If you have already username and your contract is not valid for 5 years need NOC from the land lord
• If you have already a username send user and pass

According to the Article 25 of RERA tenancy Law (33) of 2008, a landlord can demand the termination of  the lease contract for the following reasons: 

• If the tenant fails to pay the rent, or part thereof, within 30 days from the date of serving a written notice by the landlord to him to that effect; unless all concerned parties have agreed otherwise. 
• If the tenant subleases the property without the landlord’s written approval 
• If the tenant uses, or allows others to utilize, the property for immoral or illegal activities. 
• If the tenant causes or allows others to cause damage or changes to the property that endanger the safety of the property. 
• If the tenant uses the property for purposes other than the ones for which it was leased. 
• If the tenant fails to comply with any of the terms of the tenancy contract or the Law within 30 days from date of notice served by the landlord to him to abide by such obligations or conditions. 
• If the property is in danger of collapse. 
• If development requirements in the Emirate require demolition and reconstruction of the property, in accordance with government authorities' instructions. 

For commercial properties, a landlord may demand eviction, if the tenant has closed business operations for 30 consecutive or 90 consecutive days without giving any valid reasons. 

In all of the above cases, the landlord has to notify the tenant through the Notary Public or by registered mail. 

If a tenant in Dubai is facing unlawful eviction by the landlord, the tenant must first approach the landlord and try to negotiate the issue. If the tenant is unable to come to a solution, with the landlord, the tenant has the right to file a complaint against him at the Rental Dispute Centre (RDC).  

While filing a rental dispute case in Dubai, tenants should ensure that they have all of the valid documents of their tenancy contract or Ejari Dubai system, latest DEWA bill, title deed copy, tenant’s passport and visa copy. Additionally, they should have UAE ID Card copy and any other supporting documents before approaching the RDC. 

If the new owner wants to retain the tenants, then the new owner will become the tenants’ new landlord. The new landlord becomes responsible for: 

• All of the obligations of the old landlord, including any special terms agreed to in the original lease. 
• Providing tenants with updated contact information and a statement about the security deposit. 
• In addition, the new landlord may not increase the security deposit, but he can only increase the rent. 

In the below situation, the new owner can ask the tenants to evacuate the property: 

• If the new owner, or the new owner’s relative, wants to live in the property; 
• The new owner must ask the landlord, in writing, to serve a notice to current tenants to terminate the tenancy. 

Creating an Ejari user account is free of charge

No, the property must be registered and approved for rent by rental auditors.

No, submitting application for approving property rent can be done through the Ejari system, and the application will be approved or rejected by rent auditors.

Unless there is a provision in your tenancy agreement for early termination, it is subject to discussion and agreement between the landlord and the tenant. Otherwise, the term of the contract should be honored by both Parties.

The landlord is responsible for paying any services fees relating to a property. However, as a tenant, you are responsible to pay a municipality tax of 5% of the annual rent , which is shown separately in your electricity bill (this is separate from the 5% VAT).  

You may be required to pay a contribution to the air conditioning fees, if the property is not set up to meter the consumption of each unit individually.  In this case, the charges are normally collected by the developer or owners association and not by a utility provider.

You can search for property by the plot information and location/title deed

You can login to Dubai Rest Or DLD's Website—then go to property wallet – select the property then check the contract status

Owner's representative/POA holder can register as Owner's representative and register Ejari.  

NEW USER SIGN UP

Search for the property in your Ejari login, and then click on the unit number and update the details, then save. After that, you can proceed to get Rent approval.

Through the representative's login, create a request for representing the new owner and the new properties

You are not allowed to modify any details in active Ejari ..

In Ejari contract  

Owner's number is usually mentioned on the Title deed in opposite to the owner' name.If not available, You can send title deed or affection plan copy to: [email protected] along with copy of form the owner's agreement

Yes

By using passport details.

UAE ID is mandatory to register a tenant in the system.

No. For registering in Ejari for commercial properties, this must be issued under authority's name with a valid License.

Since it is government legal document, hence, Arabic terms and conditions are mandatory

You can add additional terms and conditions in Ejari with limit of 4000 characters

Yes, it is. According to current RERA regulations, it is not possible to register a lease contract with Ejari if the previous contracts are not registered already. This means that if the applicant has missed one or more registrations in the previous years, he will be asked to register the previous rents before applying for the current year’s rental contract registration.   

The previous contract needs to be terminated and register new one .

Yes, all customers will be required to obtain Ejari for DEWA Move-in service  

Unless otherwise agreed by the parties, the landlord will, during the term of the lease contract, be responsible for the maintenance works and for repairing any defect or damage that may affect the tenant's intended use of the Real estate property

Facility Management company is not allowed to sub Lease a property.

Owner can increase rent based on Rental index, with a prior notice of 3 months to be served to tenant.

Ejari contract number is mentioned on top of contract.

For management companies, there are two type of defined roles - admin and Sub –user.

There can only be one admin user, but can have multiple sub users.

Real Estate Services Trustee Centers

Dubai Land Department - Real Estate Services Trustee Centers

Owner can cancel contract via the app or visiting any trustee offices and get Ejari terminated to be able to register a new Ejari.

Go to your login and go to my request,  then select the request  and you will get payment option.

Or from this link by selecting Ejari system  

Self Payment Portal

Go to your login and go to my request, then select the request and cancel

For getting any documents, please send mail  to the email id

[email protected]

Your management contract should be activated prior to creating tenancy contract.

Yes, you can change the property information after approval.

According to DLD's instructions, Ejari cancellation is important once your tenant moves out of the property. If the final invoice for the existing tenant is not cancelled, then the new tenant's account will not be created and new tenant will not be able to register in Ejari system.

Via the Dubai REST App / the Department's website 
1)AED 100 for registering a tenancy contract 
2) AED 10 knowledge fee 
3) AED 10 innovation fee

Via Real Estate Services Trustee Centers
AED 120 and In addition, the service partners’ fees are AED 95 + VAT for the service partners’ fees

The responsibility for registering Ejari is borne by both the tenant and landlord. But in most cases, the tenant or the real estate agent is the party who completes the process.

No. contract registration shall be done by using the national identity, except for embassies and consulates

Yes, a lease contract can be renewed and registered for a period less than a year.

 Registration

It is registered via Ejari system by the real estate company.

 Cancellation

• A cancellation request is made through the system by the applicant (a real estate company), and the request for approval of the contract is approved or rejected by the rental auditors.
• If the Owner individual they can cancel from their end from the Dubai Rest App or Ejari System.
• If the Owner Company they can cancel from Ejari System only or they can contact the management company to cancel it for them.

Via the application 
1) A copy of the unified tenancy contract 
Via the Real Estate Services Trustee offices 
1- The original unified tenancy contract 
2- Show the applicant's UAE ID card 
3- Show the official power of attorney, if the applicant is an attorney. If the official power of attorney is issued from the Emirate of Dubai, the power of attorney number can be entered without attaching it, but if the power of attorney is issued from another emirate, it must be attached

Via the Ejari system for real estate companies, owners, and their representatives who have the authority to use the system 
None

Free cancellation is available if the cancellation is done by the owner or real estate.

40 AED is the cancellation fee if the cancellation is done by trustee offices

Yes, it is

Yes, he can do so, if providing respective evidence on their marriage.  The approval of the Department of Regulating Rental Relationships shall be obtained before registering the lease contract.

Not possible, units listed as residential can’t be used for commercial activities.

No. the tenant can’t cancel Ejari contracts for someone else, they can only request to cancel their own Ejari Contracts.

One of the owners can sign the contract, in the absence of power of attorney

Management companies can create sub-lease contracts if they have the activity of leasing and sub-leasing listed in their license.

Not possible (as these companies are subject to registration in the system of hotels and holiday houses authorized by the Department of Tourism)

An Ejari account is activated by Ejari auditors (Rental affairs Sector) after checking the application for registration of a new user. If approved, an automatic notice is sent directly to the applicant’s e-mail with a username and password. But if there is an error in registration, a rejection notice will be received.

* It is necessary to ensure that the email address and the recorded phone number are correct, as the username and your password will be received on the registered email. If the registration is wrong, the password will not be received.

• If the tenant is trying to cancel the Ejari from the service centers they will need to have an NOC from the owner.
• If the tenant is trying to cancel the Ejari from Dubai Rest then an approval request will be sent to the owner.
• If there’s a management company then the tenant will not be able to cancel the Ejari and the management company will be the one cancelling the Ejari.

Yes, the following categories of Ejari system users can modify the mobile number or email (real estate company, owner, owner's representative, company owner) Except for the business centers, which can only modify these data via technical support.

No, the guardian is the person who shall sign for the minor

Yes, there is a difference. For the lease contract, the laws regulating the relationship between the landlord and the tenant shall apply, and it is registered in Ejari system. For the musataha right, it is registered in the Real Estate Registration Department and the Laws regulating the real estate registry shall apply thereto.

Update the owner's data and unify the number through the specified channels

Yes, there is a difference. For the lease contract, the laws regulating the relationship between the landlord and the tenant shall apply. and it is registered in Ejari system. But for the right of usufruct, it is registered in the Real Estate Registration Department and the Laws regulating the real estate registry shall apply thereto.

Yes, it is possible to apply for a residence permit for the property at the Cube Centre of Real Estate Promotion and Investment Management sector at Dubai Land Department, so long as the value of the property exceeds AED 1 million.

It is a service centre where all property residencies are issued, including printing requests, medical examinations, health insurances, and procedures for the General Directorate of Residency and Foreigners Affairs – Dubai.

There are two types of real estate residencies: a three-year residency on a property whose value is AED 750,000 or more and a five-year residency on a property whose value exceeds AED 2 million.

• A minimum property value of AED 2 million (fully paid, not mortgaged) (more than one property can be accepted) under the applicant’s name.
• The person must be in the UAE.

• Taking a medical fitness test.
• Temporarily suspending or cancelling the family residency.
• Cancelling the applicant’s visa.
• Issuing of a residency and Emirates ID (for five years).
• Lifting the temporary suspension of the family residency.

You can contact for your enquiries at any of the following numbers 042030668 - 042030635 -042030633.

Or by sending an email to [email protected]

Official working hours are 7:30 a.m. – 3:30 p.m.

Yes, any real estate developer can contact the Real Estate Promotion Department to participate in the real estate promotion plan:

Talal Al Suwaidi 042030645 [email protected]

Firoz Thylan 042030697 [email protected]

You can access Dubai Land Department’s website and view the annual real estate market performance report. The monthly price index reports and daily transactions can also be viewed on the site as well as downloaded from the Dubai REST app.

Yes, family members can be sponsored

Yes, it is possible to apply for a property under construction, whereby the duration of the residency is annual

Dubai Land Department is considered one of the departments of the Dubai Government responsible for supervising matters related to recording and documenting all real estate transactions on behalf of the Dubai Government.

Dubai Land Department was founded in January 1960 to establish the most prominent real estate sector in the Middle East and the world. It provides outstanding and integrated services to all its customers while developing the necessary legislation to propel the real estate sector in Dubai through the regulation of the sector, organising and promoting real estate investments, and spreading industry knowledge in search of regional and worldwide real estate innovation. Dubai Land Department seeks regional and worldwide innovation in real estate with the aid of its active sectors that include real estate registration services, real estate investment promotions, and corporate support, and with the aid of its active organisations that include the Real Estate Regulatory Agency, the Dubai Real Estate Institute, and the Rental Disputes Center.

An owner is anyone registered in the real estate registry as an owner by way of purchase, mortgage, inheritance, or granted among other means. Not every owner needs to be an investor.

Under the Real Estate Registration Law, the right to own properties in Dubai is divided into:

• Ownership across all regions by Emirati or GCC citizens, for their companies whose shares they own in full, and joint public companies.
• Foreign ownership in freehold areas.

Depending on the type of the property required and the categories of the applicants, applications are received according to the following:

• To submit a residential land application (for citizens only), the application is submitted to the Mohammed Bin Rashid Housing Establishment.
• To submit a land investment application, the application must be submitted at Dubai Real Estate Corporation.

The request for a certificate of owned property (to whom it may concern letter) allows customers to register the request while meeting the requirements of real estate management. Based on the request, the customer needs to specify the authority to which the certificate will be presented as well as present the original ID card.

For more information, please visit https://dubailand.gov.ae/en/eservices/request-for-a-certificate-of-owned-property-to-whom-it-may-concern/#/ 

The request for real estate valuation service allows customers to register a request for valuation of all kinds for different types of lands, housing units, commercial and industrial buildings, and villa complexes among others. This service is provided by the Real Estate Valuation Department.

The request for a map of a property provides access to the types of maps approved by the Survey Department at DLD. In case of requesting the sub-division or amalgamation of land plots and issuance of maps, the request will be referred to the GIS Team to verify the planning information of the original, new, or sub-divided land plots based on the information provided by the planning authority. Required documents include a copy of the land title deed or copy of the map or land number, a letter from the owner (in case the owner does not attend), and an original emirates id card.

All Dubai Land Department customers and its sectors and organisations can submit development suggestions through:

• The unified suggestions system by choosing the link available on the main page of Dubai Land Department's website.
• Contacting the free and unified call centre of the Dubai Land Department at [8004488].
• Filing a complaint at: http://ecomplain.dubai.gov.ae
• Visiting the Corporate Communication Department at Dubai Land Department’s head office.
• Sending a letter to PO Box 1166 Dubai.
• Sending a fax to 04-2222251.

Customers of Dubai Land Department and its sectors and organisations can contact its free and unified call centre on 8004488 to obtain any information about all the services of Dubai Land Department and its institutions.

Dubai Land Department’s working hours are:

Monday to Thursday (from 7:30 a.m. – 3:30 p.m.)

Friday (from 7:30 a.m. – 12 p.m.)

Call center working hours: Monday to Friday (from 7:30 a.m. – 4:30 p.m.)

• This can be done by visiting Dubai Land Department's website https://dubailand.gov.ae and clicking on e-services from the main menu.
• Some services may require that a customer registers with a username and password.
• You can also download Dubai Land Department’s smart application (Dubai REST).

It is a system that allows a specific category of Dubai Government departments and organisations to access a certain part of Dubai Land Department’s database, as needed, but only after the enquiring party pledges to not misuse the system and to maintain the confidentiality of the information. The system aims to facilitate the procedures for customers and other parties to verify a person’s property as well as to extract a ‘To Whom It May Concern Certificate’ without having to refer to Dubai Land Department.

Customers can pay fees through any of the following methods:

• Certified bank cheques
• Credit cards
• The Noqodi wallet
• Cash

Companies or establishments that engage in any real estate activity, whether they are licensed by the Real Estate Regulatory Agency, Dubai Economy, or free zones in Dubai.

The broker is an individual who holds a commercial licence for real estate brokerage activities and is registered in the brokers registry to carry out real estate activities in Dubai. Brokers are also permitted to conclude and complete transactions or contracts for a specific fee to be agreed upon in advance with a customer.

There are two types of brokers: for selling properties or for leasing properties. A broker must be registered in the brokers registry and hold a broker card from the Real Estate Regulatory Agency. The role of the broker is concerned with processing matters related to the sale between an owner and a buyer, or an owner and a tenant, with a specific commission agreed upon by the two parties.

Individuals can obtain a real estate broker license only if they:

Are Emirati or GCC citizens.
Are over 18 years old.
Have completed a non-university real estate diploma course or a university real estate qualification course.
In the case of an expatriate manager, the residency must be on the same license.
The broker must obtain a certificate of good conduct issued by Dubai Police and directed to Dubai Land Department or the Real Estate Regulatory Agency for all relevant parties

The validity date of a broker card associates with the validity of the licence.

A broker must have a real estate brokerage licence, needs to be registered in the brokers registry to obtain a certificate of office registration, and must obtain a brokerage card and adhere to the rules and regulations.

No individual is entitled to practise the profession of real estate brokerage before submitting an application for a licence to practice the profession from the competent authorities at the Real Estate Regulatory Agency.

The contract must clearly state the parties' data, including the seller or the buyer, the property data, the agreed amount, the commission rate, and the date of registering the property with Dubai Land Department. (the contract was transferred electronically through the Dubai REST application).

There are two categories of real estate brokers: brokerage in leasing properties, and brokerage in buying and selling properties. All real estate brokerage offices are classified according to the following classification criteria: gold, silver, bronze, and general.

The office is registered automatically when its licence is issued; it is not necessary to submit a registration application.

The renewal application is submitted through the Trakheesi system (automatic approval), with a copy of:

1. Passport photo (optional).
2. A copy of a valid passport within the folder for citizens/residency for expatriates.
3. Certificate of continuing education course.
4. Card renewal fee of AED 520.

The licences issued by Dubai Economy are automatically renewed. As for licences issued from free zones, the renewal application must be submitted electronically through the Trakheesi system.

The licence is issued by Dubai Economy based on the Real Estate Regulatory Agency’s conditions, and this takes 1 – 2 days if the documents are complete.

Yes, this is requirement. To apply for an additional branch licence:

1. The main office should have at least 15 brokers.
2. The facility and all its employees are registered with the Real Estate Regulatory Agency.
3. An annual AED 5,000 needs to be submitted.

The conditions for adding a manager or partner on the real estate brokerage license are as follows:
1.    A manager or partner must be 18 or older.
2.    A real estate qualification course for university students/diploma course for non-university students must be passed.
3.    A certificate of good conduct should be issued by the Dubai Police and directed to Dubai Land Department or the Real Estate Regulatory Agency.
4.    The residency of the manager must be on the same license.
5.    The person must not be a partner or manager on any other real estate brokerage license.

To add a real estate broker, they need to:

• Pass the real estate qualification course.
• Have a valid certificate of good conduct.
• Have a photograph.
• Ensure their residency is on the same licence.
• Settle a card fee of AED 520.
• Have a copy of their passport and a copy of their residency.

Any person has the right to obtain a real estate broker's licence according to the required conditions.

No, there are no fees when applying for a cancellation from the Real Estate Regulatory Agency.

According to Law No. (85) of 2006, the broker’s commission is determined according to the agreement, and in the event that the commission is not specified in the agreement, then the prevailing custom is adopted.

To cancel a brokerage licence, a request must be submitted through the licensing authority, and then a cancellation request must be submitted on the Trakheesi system.

There is no specific duration.

Yes, it is allowed, provided that the Ministry of Human Resources & Emiratisation approves and she provides the required documents.

All real estate brokers can be found at Dubai Land Department's website, and information can also be obtained through the Dubai REST application.

In the case of a contract between an owner or a buyer with the broker exclusively, the property cannot be offered to more than one broker. However, if the agreement is not exclusive, it is possible to contract with more than one real estate broker.

A broker may lose the right to claim a commission if they are working for the other party in a manner inconsistent with the interests of the party they represent, or if they accept a promise from the other party to obtain interest at a time or during circumstances in which good intentions and the law of morality are not applicable, or in the event that the broker is found to be not licensed by the Real Estate Regulatory Agency.

The broker shall receive the commission after concluding the sale contract and registering it with Dubai Land Department, unless the brokerage contract stipulates otherwise.

In the event that the broker’s directives or negotiations fail to reach the signing of a contract between the two parties, the broker shall not be entitled to request any compensation for the expenses or costs that may have been incurred, unless the brokerage contract stipulates otherwise.

In the event that more than one broker participates in negotiations for one party for the purpose of reaching an agreement, leading to the conclusion of the agreement, the brokerage fee is calculated divided between brokers according to the terms of the concluded contract.

But, if one party contracts with a number of brokers independently and on one issue, and one of the brokers succeeds in completing the transactions, then that broker has the exclusive right to get the full commission.

The penalties that are applied to violating brokers vary, and under some violations, the company is warned. In the event of a recurrence, a fine will be imposed. In some violations, the fine is issued directly. There is also a mechanism in place to apply black points to the office and the broker.

The registration of a broker shall be cancelled from RERA records by a decision issued by the CEO according to the following cases:

1. If a broker commits a fundamental violation of the applicable laws and directives in the Emirate.
2. The broker has the right to file a grievance request against the cancellation decision within 15 days from the date of notification.

The broker loses the real estate brokerage if they:

Leave the real estate brokerage profession permanently. That broker must inform the relevant authorities at the Real Estate Regulatory Agency about this.

Would have worked in real estate brokerage for a period of more than 12 consecutive months without a legitimate excuse deemed valid by the committee.

Provide false information when applying for a licence.

Obtaining a permit from the Real Estate Regulatory Agency to advertise real estate projects is mandatory. If this is violated, the developer is subject to legal accountability.

You can contact the Real Estate Licensing Department through:

• Email:[email protected]
• Visiting RERA

Yes, an expatriate can own the license, provided that there is a citizen services agent.

The complaint can be registered by the following means:

• The website through the link https://dubailand.gov.ae/
• The Dubai REST app

• The complaint should be against a real estate company licensed in Dubai.
• The complaint must be related to a real estate violation that has been committed and not a complaint related to contractual claims between the parties.
• Documents supporting the complaint must be submitted, such as a copy of the advertisement, a copy of the payment receipt, proof of the violation, etc.
• A copy of proof of identity must be submitted.

• Complaints related to the cancellation of reservations, compensation, refunds, and contractual disputes between the customer and the real estate company will not be considered. Complaints related to contractual matters will be closed directly due to a lack of jurisdiction.
• Disputes or complaints about contracts concluded for more than six months are not considered.
• Disputes and complaints related to lease contracts are not considered and must be submitted through the Rental Disputes Center

It is an owners' committee formed from the owners of the units separated according to the procedures enforced in the Real Estate Regulatory Agency that fulfil the conditions for obtaining membership. The committee is formed for real estate projects for the first and third categories stipulated in Paragraph (a) of Law No. (6) of 2019 regarding jointly-owned properties in Dubai, as well as the second category if the hotel establishment desires that. The owners committee is formed upon registering at least (10%) of the total number of units in the name of the unit owners in the real estate registry.

1. To be in full legal capacity
2. Must be one of the owners residing in the jointly-owned property
3. Must be of good conduct
4. To be committed to paying the service and usage charges
5. Must attend the Owners’ Committee meetings and effectively participating in its sessions

It is the company licensed according to the system and approved by the Real Estate Regulatory Agency to manage shared facilities, shared properties, or common parts of the project.

The annual financial charges approved by the Real Estate Regulatory Agency that are collected from an owner of real estate units to cover the expenses of managing, operating, maintaining and repairing the jointly-owned property, and is subject to control and auditing according to the applicable system.

The annual financial charges approved by the Real Estate Regulatory Agency that are collected from the owners to cover the management, operation, maintenance and repair of common facilities in the main real estate project.

They are fees for services audited by statutory auditing offices approved by the Real Estate Regulatory Agency. They are payable by the owners of real estate units in jointly-owned projects in exchange for operating and managing common areas and facilities. They include:

• Service charges (security, internal and external cleaning, etc.).
• Maintenance charges (all types of maintenance contracts).
• Utility consumption bills (electricity, water, air conditioning).
• Administrative fees.
• Insurance fees.
• Master development community charges (usage charges).
• Reserve charges (in accordance with the law, an annual sum is collected for emergency and major repairs after a long period of time).

The owner's share of the common services charges is calculated according to the area owned in the title deed of the real estate unit after distributing the total cost of the common services charges to all the owners of the real estate units in the project, each according to the area they own. The owner can also obtain a pricing of the cost of common services charges approved by the Real Estate Regulatory Agency, from Dubai Land Department’s (service charge index), multiply it by the area of ​​the real estate unit, and obtain the total common services fees approved by RERA.

The budget allocated for the service or usage charges is approved by the Real Estate Regulatory Agency, after completing the audit from one of the certified legal account auditing offices approved by RERA.

Yes, service and maintenance charges differ from one project to another depending on the type of services provided in the main building or complex, the size of common areas, and the size and number of real estate units sold.

The Real Estate Regulatory Agency stipulates that the management authorities should not claim service charges until after approval by RERA. In the event that the owners are requested to pay unauthorised service charges, legal measures will be taken against the violators.

For enquiries, they can refer to Dubai Land Department’s website or contact the call centre.

For complaints related to the low level of services and maintenance in the project, unit owners can submit a complaint through the Dubai REST application and enter the Real Estate Violations System (RVS) and submit the complaint.

Visit Dubai Land Department’s website https://dubailand.gov.ae and follow these steps:

Select e-services  Services Charge Index  Click on the service link  Start the service Enter the main project name, project name, usage and fiscal year Click on Calculate to get the result

You can also obtain the information via the Dubai REST app.

Service charges are paid in the accounts approved by the Real Estate Regulatory Agency, after the customer receives an e-mail or text message from the Mollak system that allows the unit owners to use the approved electronic channels to pay the service charges.

The management company is the authority responsible for managing the jointly-owned property and all matters related to the management of the building, the maintenance of common facilities in high quality, and receiving and solving owners’ inquiries and complaints.

For tenants: refer to the Rental Disputes Center to obtain an immediate decision from the judge to return the service (the matter is on a petition).

For owners: submit a complaint through the Dubai REST app, enter the Real Estate Violations System (RVS) and file a complaint.

The company is registered by following these steps:

• Visit the Mollak system website https://dubailand.gov.ae/en/MyDLD/#/login.
• Choose registration with the owners’ system (registration of the activity of administrative supervision services for jointly-owned properties).
• Fill out the online form.

The main objective of the Mollak system is to apply the real estate governance system to the real estate sector for jointly-owned properties, regulate the work of management companies, and monitor service charges in jointly-owned properties in Dubai.

Register management companies.

Register employees working in management companies.

Register management contracts.

Register statutory financial auditors.

Register financial institutions and banks.

Register the real estate complex in the system.

Request to open a regulatory bank account for the real estate complex.

Request for approval of service charges.

Issue invoices for service charges through the system for real estate unit owners.

Provide approved electronic payment gateways.

The service charge invoices can be paid through below payment options:

Payment Option 1

Pay the service charge by depositing the amount directly into the regulatory bank account mentioned in the invoice, and with the need for the owner to notify the project management company.

• Where can I find the regulatory bank account data for the jointly-owned property?

The escrow account information is printed in the invoice.

• Do I need to inform my management company after I make the transfer to the regulatory bank account?

Yes, you must present the payment slip to your management company via email or in person.

• Where can I find the email address to send the payment slip?

The email address is printed in the footer section of the invoice.

Payment Option 2

Pay using Noqodi (wallet, credit card, net banking).

The owners’ data can be updated through the following channels:

• Contacting the call centre at 8004488
• Sending an email to [email protected]
• Visiting real estate service trustee offices

Dubai Land Department is the sole legally authorised entity to register and document all real estate transactions. This is done through an electronic system (e-register) dedicated to this purpose, in accordance with DLD’s specific procedures and based on certain documents and papers.

The transactions undertaken by real estate developers are recorded through the developers' self-registration system. For the rest of the transactions, owners or their representatives, based on an official power of attorney, and the presence of the parties at the Real Estate Registration Trustee centres located in different regions across Dubai.

All real estate legislations in Dubai stress the necessity of registering all real estate transactions including ownership, transfer, or change with or without compensation in order to guarantee the rights of investors. All real estate transactions that are not registered in DLD’s registers are considered invalid.

Properties and real estate units for non-UAE citizens may be registered in the areas specified by His Highness the Ruler of Dubai in accordance with the provisions of Law No. 7 of 2006 on real estate registration. The properties in such areas may be registered in the names of companies owned by non-UAE citizens provided that such companies are registered in one of Dubai free zones or any of the other emirates as per memorandums of understanding concluded thereof.

It is not permissible to transact residential granted land except by an order of His Highness the Ruler of Dubai. However, residential granted land for construction, expansion, maintenance and replacement purposes may be mortgaged.

The granted lands (commercial/industrial) may be transacted by the beneficiary after the acquisition of such lands and the settling of the fees stipulated by Decree No. 4 of 2010 on regulating the ownership of the industrial and commercial granted lands in Dubai. Industrial or commercial land may also be mortgaged for the purpose of exploiting the land for which it was granted.

Agricultural lands may not be transacted in any form nor mortgaged unless under an order by His Highness the Ruler of Dubai.

The legal proxy may, under a duly legalised and regulated power of attorney, transact the customer’s properties within the limits of the power of attorney granted as stated in the power of attorney. The validity of the power of attorney including the purposes of transactions such as sale, mortgage and grants shall be for two years. In case of purchase, it shall be for five years from the date of notarisation at the notary public.

Initial registration means registering real estate sales contracts and other legal actions off-plan before transferring them to the real estate registry, and it includes properties purchased off-plan or ready-made properties for which an initial sale certificate is issued indicating the registration of a property. This aims to preserve the rights of owners and investors.

Any power of attorney issued outside the UAE must be formally ratified to be accepted for completing the actions or transactions at the DLD, through ratifying the same by the notary public and the Ministry of Foreign Affairs in the country of origin, as well as the UAE Embassy in the country of origin, and finally the Ministry of Foreign Affairs of the UAE.

Resale is possible after obtaining a No Objection Certificate from the developer.

If all the documents required for the procedure are available, it takes an average of 30 minutes to register a sale.

The law does not set an age limit to own a property in Dubai. However, in case a person desires to sell, donate or mortgage a property owned (Less than 18 years old) by a minor, in whole or in part, a judgment awarded by the competent judge approving the sale of the real estate/share of the minor issued from the Awqaf and Minors' Affairs Foundation for the citizens holding a registration extract (Khulasat Qayed) from Dubai and from the competent court for the rest of the categories shall be submitted.
In the case of a property purchase by a minor (less than 18 years old), the legal guardian shall sign the contract on behalf of the minor.

In accordance with the laws and regulations enforced in Dubai, any property or real estate unit can be mortgaged as debt security, according to the following conditions:

• The property is registered in Dubai Land Department.
• The mortgaged property or real estate unit must be established and has an existing insurance mortgage or verdict on the map at the time of the mortgage.
• The insurance mortgage may be made only on a property or real estate unit that is valid to transact.

The owner or legal representative is allowed to make the mortgage, and the mortgagor must be the owner of the mortgaged property or real estate unit and must be qualified to transact them.

A mortgage portfolio means a mortgage of more than one property in one entry.

The insurance mortgage includes the attachments of the mortgaged property or real estate unit, including buildings, plants, allocated properties, and the developments following the conclusion of the mortgage contract.

The insurance mortgage shall not be valid unless registered at Dubai Land Department, any agreement to the contrary shall be null and void.

The mortgagor shall bear the costs of the mortgage contract, unless agreed otherwise between the two parties.

The mortgagor shall not have the right to transact the mortgaged property or real estate unit without obtaining the consent from the mortgagee (the bank), which leads to the transfer of responsibility for paying the mortgage to the assignee. The mortgagor must also maintain the integrity of the mortgaged property.

The law permits the mortgagor to manage the mortgaged property or real estate unit and receive its revenue. In the event that the mortgagor does not commit to paying the payments due, the property is seized, and then sold in public auction, based on a decision issued by the competent court.

Yes, it is possible

Fees for registering a warehouse sale contract are collected at a value of AED 10 per square metre of the plot of land on which the warehouse is located, provided that the fee is not less than AED 10,000.

Fees shall be paid equally between the two parties, unless otherwise agreed upon.

All real estate services are provided at the real estate registration trustee offices.

You can find them on Dubai Land Department’s website

8 a.m. – 5:30 p.m.

The registration fee is AED 4,000, in addition to the required service fee.

Yes, properties can be sold or offered at auction with the approval of the owners, or their legal representatives, under a valid and duly certified power of attorney, provided that the date of issuance does not exceed two years.

The court's decision is sufficient if the auction is in execution of a judgment issued in a lawsuit. In case of a minor, a No Objection Certificate of the sale must be issued by the competent authority (Awqaf and Minors Affairs Foundation).

In the event that a property is sold off-plan, the department must be provided with No Objection Certificate to the sale from the competent authority (the developer).

Yes, according to a No Objection Certificate from the mortgage redemption issued by the bank, or according to a decision issued by the courts requiring a mortgage redemption, followed by a sale.

• A valuation certificate issued by Dubai Land Department of not more than six months from issuance for the purpose of selling in the auction. In case the valuation is for the purpose of the auction, the price shall be reduced by no more than 10% of the price specified in the certificate.
• The original title deed
• The original municipality map.
• A copy of the national ID of all the landlords.
• A declaration of sale signed by the owners or their legal representative.
• Detailed written data on the property and a signed pledge stating the specifications of the property and its conformity to the reality (number of rooms, bathrooms, lounges, kitchens, parking and annexes, the number of apartments, floors and annual income, and age of the building, its area and service charges).
• Letter of undertaking to evacuate and hand over the property free from preoccupations after one month from the date of sale (in case of private housing). If the property is leased, the following shall be submitted: lease contracts, detailed rental statements — showing: contract duration, annual rental, collected amounts, remaining amounts, number of original checks received, number of checks paid, security amount, and everything related to the rent.

Seller fees:

The auction supervisory fees are at a rate of 1% of the sale value (maximum of AED 30,000).

Registration fees at a rate of 2% of the sale value.

Knowledge fee + innovation fee.

Buyer fees:

Registration fees (a rate of 2% of the sale value).

Fees for issuing the title deed.

Knowledge fee + innovation fee.

Fees for issuing a land map.

This is done according to a valuation certificate issued by Dubai Land Department for the purpose of selling in the auction.

This can be done through companies authorised by Dubai Land Department.

All properties can be sold except for granted lands.

Yes, the usufruct may be sold within the remaining period of the contract.

• Preliminary approval from the Dubai Economy.
• Trade name reservation certificate.
• Ejari contract.
• Approved plans for interior decoration works.
• Certificate of completion of interior decoration works.
• Survey work fees (AED 2,020).

The video call service has been modified and activated. If the call is from within the UAE, the video call is registered through the real estate registration trustee’s office and is saved. Though the disbursement instruction form is initially approved along with its requirements, its process will need to be applied electronically.

If the call is from outside the country, an email must be sent that includes the property details, the amount of the sale, and the seller’s information, including ID cards, passports, and bank accounts to the centre’s directors. After completing our internal procedures, the office will receive the approval to register by email, and the video call will be recorded by the Real Estate Registration trustee’s office and saved.

The disbursement instruction form is then approved with its attached requirements to be applied electronically. In the event of any error in a number or a letter in the form, the period of time to complete the procedure will be calculated from the date when the error was amended.

The title deeds of properties owned in Dubai are issued at Dubai Land Department and at the Real Estate Registration Trustee centres.

The registration of land areas and real estate units in Dubai adopts 3 main classifications according to the following:

• The main topographic map
• Land unit map
• Land area map

Dubai Land Department registers the properties of foreigners and others through a letter approved by Dubai Courts, which determines the inheritance procedures according to the laws enforced in the UAE

The law requires developers to register completed projects in Dubai Land Department as soon as they receive a certificate of completion from the competent authorities. Accordingly, the real estate units that have been fully paid for will be transferred from the initial register to the Real Estate Registry and issuing the title deed/usufruct certificate for the investor.

In case the area of ​​the property exceeds the area agreed upon in the sale contract, the increase of the unit net area shall not be considered, and the developer shall not claim the value of such increase, unless otherwise expressly agreed in the sale contract.

In case the area of ​​the property is less than the area agreed upon in the sale contract, the developer is obliged to compensate the purchaser for the change in the area of ​​the real estate unit due to the decrease that exceeds (5%) of the net area of ​​the unit.

Waiver of any fees can only be granted by an order from the Ruler of Dubai.

The case is referred to the court.

• Dubai Municipality
• Dubai Development Authority
• Dubai Silicon Oasis Authority
• Trakhees
• Dubai South

The square metre is the adopted as a unit of measurement.

Multiply the area in square metres by 10.7639104.

The square foot should be divided by 10.7639104.

• Land title deeds in case of separation/title deed for all lands in case of amalgamation.
• Land maps or the approved master plan with a letter issued by the planning authority.
• If the lands are within freehold or long-term rental projects, the developer must submit the application through the developer portal.
• If the lands are within the old areas of Dubai (non-freehold), the application must be submitted through the Service Trustee Centres or the Customer Happiness Department.

Identifying the reason for modifying the area as follows:

• Adding an area by purchasing.
• Changing the planning.
• The land is affected.
• In case the land is within the freehold projects or is a long-term rental, the developer must submit the application through the developer portal.
• If the land is within the old areas of Dubai (non-freehold areas), the application must be submitted through the Real Estate Service Trustee centres or the Customer Happiness Department.

In case of adding space by buying

• A letter issued by the planning authority to add the area.
• The land title deed.
• The settlement of 4% of the added area value.
• A map of the land plot or the approved master plan issued by the planning authority.

In case a change of the planning

• The land title deed.
• A map of the land or the approved master plan issued by the planning authority.

In case the land is affected

• A letter issued by the planning authority to clarify the impact occurred to the land, whether there is a financial compensation or land compensation.
• The land title deed.
• A map of the land or the approved master plan issued by the planning authority

The map is issued within 25 minutes if there is no shortage of documents, or a change in planning necessitates modifying the ownership of the property.

The fee for approving a single property is AED 122.5, and it is distributed as follows:

In the case of buildings: the total number of units x AED 122.5, in addition to the value of the options fee from the following list x the number of this type:

Fees are paid through the developer portal for registered projects, or through an electronic link sent to the owner's email.

Fees are calculated as follows:

If the property is registered for the first time, AED 540 per unit will be paid

In case of amendment to property data, AED 570 per unit will be paid

In addition to AED 5,000 if there are maps for the common areas.

What are the documents required to separate or amalgamate a unit with a title deed?

Title deed(s)

No Objection Certificate from the developer or the jointly-owned property management company.

A No Objection Certificate from the bank in the event of a mortgage.

A copy of the planning approved by the planning authority and the engineering file of the unit.

A letter from the owner or developer to allocate parking spaces for the separated units.

A copy of the certificate of completion of construction work on the site.

A fee of AED 620 per unit.

After the survey is completed, the data is prepared and a separation/amalgamation report is prepared to provide the service from Service Trustee centres.

You must verify the contract area and the registered area (by comparing it with the engineering drawings if available), and then direct the investor to the Legal Affairs Department for advice.

The department makes sure of the existence of the data and whether it has been updated, and the developer is asked to update the parking lots or provide us with a letter to confirm the positions. In the event of a difference, the investor is directed to the relevant department in the Real Estate Regulatory Agency, the Registration Services Department, or the Legal Affairs Center.

• Title deed.
• No Objection Certificate from the developer or jointly-owned property management company.
• A letter from the bank if the parking lot or store is located within a mortgaged building, or if it was purchased from a mortgaged unit.
• A copy of the unit contract if the parking lot or store falls within the contract, or a contract to purchase the parking lot or store.
• In the event of a purchase, a fee of 4% of the value of the position shall be paid if it is at the same market price or more.
• It is ensured that the parking lot or store has not been allocated to another unit.
• A report to amend the property data, and pay the fees through the service trustee centers, or the Customer Happiness Department.

• Title deed.
• No Objection Certificate from the developer or jointly-owned property management company.
• A letter from the landlords to change positions or stores.
• It is ensured that the parking lot or store has not been allocated to another unit.
• Provide a report to amend the property data, and pay the fees through the service trustee centres, or the Customer Happiness Department.

The service is to identify the percentage of completion of real estate projects. It is provided by applying for an inspection on the project by the developer or investor for several purposes, depending on the technical report issued after the inspection of the project and the percentage of completion.

The service is provided to the developer through the developer portal system, the Real Estate Services Trustees centres, or the Customer Happiness Department for investors, real estate experts or others who desire to request a technical report by filling the form to ‘request for technical report’ and paying the service fees of AED 15,070 in advance. The Survey Department will receive the application and send a letter to preview/audit the project and issue the report to be delivered to the applicant.

The request for a certificate of owned property (to whom it may concern letter) allows customers to register the request while meeting the requirements of real estate management. Based on the request, the customer needs to specify the authority to which the certificate will be presented as well as present the original ID card.

The request for real estate valuation service allows customers to register a request for valuation of all kinds for different types of lands, housing units, commercial and industrial buildings, and villa complexes among others. This service is provided by the Real Estate Valuation Department.

The request for a map of a property provides access to the types of maps approved by the Survey Department at DLD. In case of requesting the sub-division or amalgamation of land plots and issuance of maps, the request will be referred to the GIS Team to verify the planning information of the original, new, or sub-divided land plots based on the information provided by the planning authority. Required documents include a copy of the land title deed or copy of the map or land number, a letter from the owner (in case the owner does not attend), and an original emirates id card.

The area is verified through engineering drawings, if available, and compared with the data recorded in the initial registry, and then with the sales contract area. After that, the investor is directed to the relevant department in the Real Estate Regulatory Agency, the Registration Services Department, or the Legal Affairs Center.

• Title deed(s)
• No Objection Certificate from the developer or the jointly owned property management company.
• A No Objection Certificate from the bank in the event of a
• A copy of the planning approved by the planning authority and the engineering file of the unit.
• A letter from the owner or developer to allocate parking spaces for the separated units.
• A copy of the certificate of completion of construction work on the site.
• A fee of AED 620 per unit.
• After the survey is completed, the data is prepared, and a separation/amalgamation report is prepared to provide the service from Service Trustee centres.

It depends on the agreement between them and what the contract stipulates.

Same fees as that of a First Instance Lawsuit.

Offices of the Notary Public under Dubai Courts or Conciliation Department at the Rental Disputes Center by registering a dispute case – conciliation. 

Through the website by logging into their own credentials

The customer must first determine the plaintiff and the defendant (in person), then they must save the data, specify a representative, and choose the desired party.

2.5% of annual rent for an inspection by the RDC bailiff

The customers initially have to pay AED 20, and, following the judge’s approval, they shall pay 2.5% of the lease value up to a maximum of AED 3,000.

Yes, first, a request for instalments is made. Second, after approval, the payment is scheduled according to the judge’s decision after paying a percentage of the outstanding.

Fees can be paid or deposited electronically on the portal (Pay Fees and Deposits) using debit/credit card, Noqodi, or Al –Ansari Exchange.

Log into the website through your user credentials or enter the lawsuit number on the Judicial Judgments page within the website

It is a query for rental information on the tenant or landlord through their Emirates ID numbers with the consent of the person enquiring about data available on the website and the Dubai REST app.

By visiting the website, accessing your account, and searching for the case, and then you can find the link to the hearing on the lawsuit plaint.

By filing a Petition Order

By filing a Petition Order

By filing a Petition Order

By filing a Petition Order

The debtor has to be notified of the debt through one of the means of notification. If the debtor does not respond with the fulfilment of their obligation within five days, a payment-writ request can be submitted.

The owner is not entitled to disconnect electricity and water services or any facilities from the tenant.

Final Judgments can be appealed within 15 days if the claimed amount exceeds AED 100,000. The judgments of evictions can be challenged irrespective of the value of the contract.

The owner may ask the tenant to vacate the premises over a telephonic call. He would rather ask through a Notarised notice sent by a Notary Public or registered post. The determined duration varies depending on the reason for which eviction is required.

The owner has the right to legally raise the rent only after seeking information from the Rental Increase Calculator and knowing the amount of increase allowed by area. This depends on factors such as the condition of the building, the services provided, the location of the real estate property and the age of the building. Likewise, the tenant has the right to request a reduction of the rent amount provided either party notifies the other at least 90 days before the end of the contract.

There are 13 cases in which eviction of tenants from leased premises may be requested, and each case has conditions and rules to be fulfilled under Article (25) of Law No. (26) of 2007 as amended by Law No. (33) of 2008 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai.

The tenants shall deposit the rent with the RDC’s treasury under an “Offer and Deposit” motion and in accordance with the procedures set out by the RDC. The landlords shall be notified to receive the rent. The tenants are deemed to have paid the rent from the date of the judge’s acceptance of such motions. 

1. “The tenant may approach the RDC and file a lawsuit claiming his landlord to provide them with those documents, provided that the tenant proves:

• These works do not affect the construction structure of real estate.
• The official documents indicate the request for such approvals by the official authorities.

1. “Yes, he may do so by following either of the following methods:
   1. Mutual agreement: by an amicable agreement with the landlord.
   2. Judicial Order: by lodging a case with the RDC claiming a reduction in the rental amount. “

To request a payment deadline in the Rental Dispute Settlement Center system, the following steps should be followed:
1. Register in the Rental Dispute Settlement Center system.
2. Search for the specific execution file.
3. Navigate to the electronic applications field and submit a request for a payment deadline.
4. Pay the necessary fees associated with the request.
5. Once the fees are paid, submit a request to the execution judge for a decision of approval or rejection.

The tenant is required to return the leased property to the owner in the same condition as it was when the contract commenced. It is essential for the tenant to obtain proof of the property's return to the owner. Failing to obtain this evidence could result in the lease contract being regarded as ongoing or continuous.

At the conclusion of the lease contract, the tenant has the right to reclaim their security deposit provided they return the leased property in the same condition as it was when initially received. According to the law, it is mandatory to collect a security deposit from the tenant when entering into the lease agreement to ensure the proper maintenance of the property throughout the contract period. Subsequent to the contract's termination, the landlord is obligated to return this security deposit or the remaining portion thereof to the tenant. It is important to note that comprehensive cleaning and painting of the interior walls upon the tenant's departure is typically the responsibility of the owner, as it is a customary practice and not the tenant's obligation.

"It's crucial to distinguish between two categories of maintenance in the context of real estate or its components:

1. Required Maintenance: This pertains to maintenance that directly affects the tenant's ability to fully enjoy the intended benefits of the property. The landlord is responsible for this type of maintenance. If the landlord neglects required maintenance, the tenant may have recourse options, such as terminating the contract, reducing the rent, or conducting the repairs themselves and deducting the costs from the rent.

2. Non-Essential Maintenance: This category of maintenance does not directly impact the tenant's ability to enjoy the intended benefits of the property. Typically, non-essential maintenance is the responsibility of the tenant."

The tenant is obliged to deposit the rent into the Rental Disputes Centre's treasury, following the prescribed 'deposit and offer' memorandum and the center's established procedures. Once the centre receives the rental payment, the landlord is promptly notified. It's crucial to emphasise that upon the judge's acceptance of the request, the tenant is deemed to have fulfilled their rent payment obligation from the date of acceptance.

The tenant has the option to approach the Rental Disputes Centre and initiate legal proceedings, requesting that the landlord be compelled to provide the required documents. To substantiate this claim, the tenant must establish that the proposed renovations do not compromise the property's structural integrity. Furthermore, the tenant should furnish official documentation demonstrating their efforts to obtain the necessary approvals from relevant authorities. These documents serve as crucial evidence in supporting the tenant's case during the legal proceedings.

A rental cancellation statement from Ejari is not necessary as it is not required for claim registration.

The Yad Al Khair committee accepts applications via email at [email protected].

One of the conditions for requesting the eviction of a tenant from the property for personal use is that the landlord must provide a 12-month notice.

Yes, through the heirs reference number

To change the name of the trade license, you need to communicate with the Support Department for approval at [email protected].

Yes, you can submit an order request on a petition through the system by logging in and going to the case registration box.

Reservation refers to the reservation of a party's property by submitting a request to the Urgent Matters Judge.

To submit a reservation request, log in to your account, search for the enforcement file, go to the electronic requests box, submit the reservation request, and pay the required fees.

To submit a waiver or settlement request in the execution file, log in, search for the execution file, go to the electronic requests box, and pay the required fees.

To submit a request to vacate for restoration or comprehensive maintenance, register an account in the dispute resolution system, go to the registration box for a new lawsuit, and add an evacuation request through lawsuit requests.

The execution requester can waive the execution file by submitting an electronic request to the execution judge. Log in, search for the execution file, go to the electronic requests box, and pay the required fees.

The appellate judge can uphold, amend, or cancel the first instance judgment as appropriate. Yes, you can open an enforcement file if there is an agreement.

To make a full payment of the financial claim in the execution file, log in to your account, search for the execution file, go to the financial claim box, and press the payment button. Payment can be done electronically by debiting the bank card, debiting your noqodi wallet, or through net banking.

If it's the same property and the same parties, you can file a counterclaim.

Transfers in the enforcement file refer to what is found in the rented place of furniture, possessions, etc.

To find out the claim numbers if funds are deposited into your account, log in, go to the reports box, click on the trust report, and choose the specific time period to see the details of the lawsuits or files.

Yes, an executive writ is created through the system.

Yes

The duration for determining the first session will be automatically booked by the system after payment. It will be at least seven days from the date of payment and the earliest available session date from the committees.

AED 500

You can enquire about a person's rental history before renting a property by using the rental newspaper service.

To see the original case documents when you were added as a legal representative in the execution file only, log in and go to the reports box.

To apply for a delay in payment, submit a petition on order to the Urgent Matters Judge.

To request installment of the amount in the enforcement file, log in, search for the execution file, go to the electronic requests box, and submit a request for installments.

A respective employee will make a decision to disburse the amount of expertise after the party to the lawsuit deposits the amount. The amount will then be transferred to the IBAN number of the expert mentioned in the lawsuit.

Submit a petition on order to the Urgent Matters Judge.

من خلال تقديم طلب عبر البريد الالكتروني للجنة [email protected]

A lease renewal claim is a service that allows customers to file a claim for the enforcement of the renewal of the lease contract in the judgment issued in the first instance cases, or to appeal against them before the appellate committees with the executive formula.

Contact the Emirates ID authority to update your phone number. We are not authorised to change the phone number associated with your Emirates ID

Please register using your Emirates ID or UAE PASS.

Please send an email to [email protected] with your details, and we will get back to you as soon as possible. Alternatively, you could also visit one of our real estate services trustee centres to update your contact details.

Please verify that you have entered the right mobile number and email address. If you have, please send an email to [email protected]

Please visit one of our real estate services trustee centres to update your contact details

The current occupant, whether owner or tenant.

Please visit one of our real estate services trustee centres to update your contact details.

Please visit one of our real estate services trustee centres to update your contact details

Please send an email to [email protected] to have your issue resolved as soon as possible.

 Yes

It is for the current occupant, whether owner or tenant.

No.

Registration is optional.

 Yes

 Please contact Dubai Economy and Tourism (DET).

 Yes

Co-occupant registration is only applicable for residential contracts. If the tenant is a company for residential contracts, such as a labour camp, it needs to register as a tenant representative on the Ejari system. Once it is approved by RERA, the user can log in to the Ejari system and manage the co-occupants.

Registration of co-occupants is the responsibility of the tenant, whether it is a main lease or sub lease.

Register as a tenant representative in Ejari system. Once approved by RERA, the user can login into the Ejari system and manage the co-occupants.

There is no need to register for individuals on visit or tourist visas.

As part of Dubai Land Department’s efforts to provide the highest standards of quality of life and enhance health and safety standards in existing buildings.

You only need to register the number of co-occupants.