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Complaints Handling Process
FAQs
Complaints Handling Process in 3 Steps
Step 01
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
1 working day
01 Receive the complaint
through "04" Portal
02 Contact the customer and
verify the information provided
Step 02
Complaint Administrator will receive the request and transfer it to the Sector Co-ordinator
3 working days
  Review the complaint
and respond accordingly
Step 03
Complaint Administrator will review and inform the customer on the resolution
1 working day
01 Review the response from
the section co-ordinator
02 Contact the customer
and inform the solution
03 Send customer satisfaction
survey to the user and close the complaint
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